Customer Care Specialist

Company Overview

WG&R’s Vision is to be world-class in the eyes of our customers and employees. Since 1946, we have been serving communities around Northeast Wisconsin, and developing ourselves into a highly effective team that plays to win (we sell three times more furniture than our nearest competitor). Did we mention we're employee owned?

Serve as a brand ambassador who consistently delivers exceptional service to both internal and external customers, creating memorable experiences at every touchpoint.

• Welcome customers with a friendly, professional first impression and connect them with a Sales Associate
• Answer incoming phone calls and assist customers with questions, payments, and general order support
• Coordinate customer pickup orders and ensure smooth day-to-day store operations
• Work collaboratively with teammates across departments to provide a world-class customer experience
• Resolve customer questions and concerns with professionalism, care, and a solution-focused approach

• Ability to work a mixed schedule of days, evenings, and rotating weekends
• Flexibility to adapt to a workload that changes with the seasons and time of week
• Strong multitasking skills to manage competing priorities effectively
• A calm and confident presence to respond quickly in escalated situations, helping to de-escalate and resolve issues professionally

• Insurance benefits
• 7% company contribution toward retirement - 401k plan & Employee Stock Ownership Plan (ESOP)
• Hiring Immediately!!!
• $15+/hour, based on experience
• Employee Stock Ownership Plan (ESOP)
• Fun, family-oriented culture
• Health, dental, and vision Insurance
• Company contributions into your Health Savings Account (HSA)
• Company paid life and disability insurance
• 401k with company match (pre-tax & Roth options)
• Paid vacation
• Employee Assistance Program (EAP) for employees and their family members
• Employee Discount