Client Services Representative

Experience Requirements2–5 years of experience in a customer service, client services, administrative support, or similar client-facing position preferred. Previous experience in a manufacturing or production environment is a plus.

Education Requirements High school diploma or GED required. Additional education or training in business administration, customer service, or a related area is preferred.

Essential Duties and Responsibilities Respond promptly and professionally to customer inquiries by phone and email

Answer incoming telephone calls and direct calls or messages to the appropriate team members

Maintain organized filing systems for cutting bills, quotes, and other documentation

Maintain accurate production documentation and promptly update records to reflect changes in accordance with ISO 9001 procedures

Prepare and send accurate, timely reports and information to customers

Communicate with sales, production, shipping, and accounting teams to provide accurate information internally and to customers

Make appropriate day-to-day decisions by following established procedures

Assist administrative team members with assigned tasks when needed

Perform light office-cleaning duties as necessary to help maintain an organized workspace

Maintain regular and timely attendance in accordance with the assigned schedule

Complete other duties as assigned by Wald Wire management

Qualifications

Excellent customer service and professional communication skills

Highly organized with strong attention to detail

Ability to manage multiple responsibilities and changing priorities

Ability to work independently and collaboratively

Comfortable working in a shared office environment

Proficiency with Microsoft Office, particularly Microsoft Excel Ability to learn and use Sage or a similar shop management system

Dependable, accountable, and committed to maintaining regular attendance

Manufacturing or administrative experience is preferred

Location

Oshkosh 20th Ave

Employment Type

Full-Time Benefits Competitive  hourly compensation

Health, dental, and vision insurance

Paid time off and paid holidays
401(k) retirement plan Company-provided training

Employee referral bonus program

Stable, full-time work scheduleSalary
20 - 24 / Hr
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