Patient Services Representative

Location: Oshkosh, WI

Job :229

# of Openings:1

Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so,
we’d love to meet you! Ear, Nose, and Throat Specialists of Wisconsin is growing—and we’re looking for someone with a welcoming personality and a can-do attitude to join our team!

At ENT Specialists of Wisconsin, we believe in more than just work—we believe in balance, support, and a culture where every employee feels heard and valued
. If you’re looking for a workplace where people genuinely care about each other and where your contributions matter, you’ve found it.

• Flexible working hours for better work-life balance
• Autonomy in your role and the ability to make a real impact
• Growth opportunities and on-the-job training
• A relaxed, casual environment with supportive, friendly coworkers
• Fun company perks and a people-first culture

• Deliver exceptional customer service - every interaction matters!
• Confirm online bookings and greet patients with warmth and professionalism
• Verify patient demographics and scan insurance cards/documents
• Answer incoming calls and assist patients with scheduling appointments
• Accurately enter and manage patient data in our EMR system
• Collaborate with the team through EMR, email, and Microsoft Teams

• A high school diploma or equivalent
• At least 1 year of experience in a customer service or office setting
• Available 40 hours/week Monday-Friday
• This position is primarily located in Oshkosh at our front desk
• Willingness to occasionally travel to our other Fox Valley clinic locations to provide coverage

• Generous paid time off (starts accruing immediately!)
• Schedule flexibility that fits your life
• Comprehensive health care coverage (individual & family)
• 401(K) retirement plan + year-end profit sharing
• Company-paid short- and long-term disability coverage
• Paid holidays—including a personal "floating" holiday just for you

• Flexible working hours for better work-life balance
• Autonomy in your role and the ability to make a real impact
• Growth opportunities and on-the-job training
• A relaxed, casual environment with supportive, friendly coworkers
• Fun company perks and a people-first culture

• Deliver exceptional customer service - every interaction matters!
• Confirm online bookings and greet patients with warmth and professionalism
• Verify patient demographics and scan insurance cards/documents
• Answer incoming calls and assist patients with scheduling appointments
• Prep patient charts for upcoming visits
• Accurately enter and manage patient data in our EMR system
• Collaborate with the team through EMR, email, and Microsoft Teams

• A high school diploma or equivalent
• At least 1 year of experience in a customer service or office setting