Account Specialist

Account Management

We are seeking a dedicated and professional Customer Account Specialist to build and maintain exceptional customer relationships. You will serve as the primary contact for a designated group of customers, ensuring their satisfaction and fostering long-term partnerships.

Responsibilities

+ Serve as the primary day-to-day contact for an assigned group of customers.

+ Develop strong working relationships and become a trusted resource for customer needs.

+ Communicate proactively regarding order status, inventory levels, delivery schedules, and product updates.

+ Provide timely responses to customer inquiries while maintaining a high level of professionalism.

+ Act as an advocate for customers by coordinating internally to resolve challenges and meet expectations.

+ Build customer loyalty through consistent communication, reliability, and exceptional service.

+ Manage customer expectations while developing long-term partnerships.

+ Receive, review, and accurately enter customer orders into the ERP system.

+ Verify order details including quantities, specifications, delivery requirements, pricing, and product information.

+ Maintain exceptional attention to detail when working with product SKUs and customer-specific requirements.

+ Monitor orders throughout the manufacturing process from entry to delivery.

+ Coordinate modifications involving product specifications, artwork changes, packaging updates, inventory adjustments, and scheduling requirements.

+ Communicate order updates and potential issues to customers and internal stakeholders.

+ Troubleshoot order discrepancies and collaborate with internal teams to identify solutions.

+ Manage customer inventory programs and stocking agreements.

+ Track inventory consumption and ordering patterns.

+ Coordinate product releases and shipment schedules.

+ Monitor inventory levels to help prevent shortages, excess inventory, or delivery disruptions.

+ Support consignment, min/max, and customer stocking programs.

+ Coordinate warehouse inventory movements and outside storage requests.

+ Assist with expediting urgent customer orders when necessary.

+ Work closely with production, planning, logistics, and shipping teams to ensure fulfillment requirements are met.

+ Respond to customer contacts quickly and professionally.

+ Maintain a strong sense of urgency regarding customer concerns.

+ Collaborate across departments to resolve issues involving order status, shipping delays, inventory concerns, product specifications, artwork and graphics modifications, quality concerns, and delivery requirements.

+ Take ownership of customer issues through resolution.

+ Ensure customer inquiries are acknowledged promptly and appropriately followed through until resolved.

+ Maintain accurate customer account information and documentation.

+ Ensure customer profiles, item lists, and ordering records remain up to date.

+ Manage customer-specific requirements and service expectations.

+ Generate and distribute requested reports and documentation.

+ Maintain compliance with internal processes and customer service standards.

+ Support continuous improvement initiatives aimed at improving customer satisfaction and operational efficiency.

Essential Skills

+ Professional verbal and written communication skills.

+ Ability to develop and maintain business relationships.

+ Strong attention to detail.

+ Excellent organizational and time management skills.

+ Ability to prioritize multiple requests and competing demands.

+ Strong problem-solving ability.

+ Customer-focused mindset.

+ Demonstrated sense of urgency and accountability.

+ Ability to work effectively in a team environment.

+ Proficiency in Microsoft Office, including Excel, Outlook, and Word.

Additional

Skills & Qualifications

+ Bachelor's degree preferred.

+ Experience in account management, order management, manufacturing, logistics, supply chain, or related business functions.

+ ERP experience, preferably SAP.

+ Experience working in a business-to-business environment.

+ Experience supporting multiple customer accounts.

+ Manufacturing industry exposure.

Work Environment

This position operates in a professional office environment. The work schedule is Monday through Friday, from 8:00 a.m. to 4:00 p.m., with some flexibility.

Job Type & Location

This is a Contract to Hire position based out of Oshkosh, WI.

Pay and Benefits

The pay range for this position is $26.44 - $31.25/hr.

Individual compensation offered for this position within this range will depend on many factors, including…