Customer Service

Hours: Monday - Friday, 8:30am - 5:00pm

* Will stay until 6pm 2 days a week during busy season*

Pay: $19.00/HR (+$1.00 if bilingual)

Duties:

• Provide excellent customer support via phone, email, or chat.
• Answer incoming calls and respond to customer inquiries.
• Assist customers with questions, concerns, and requests for assistance.
• Conduct research to provide accurate and detailed information to customers.
• Maintain a positive and empathetic attitude in all customer interactions.
• Maintain accurate records of customer interactions.
• Utilize computer systems to access and update customer information.
• Collaborate with team members to ensure customer satisfaction.
• Ensure high-quality customer service and satisfaction.

Qualifications:

• Strong customer service skills with a focus on professionalism and empathy.
• Proficiency in using computers and relevant software applications.
• Previous office experience in a customer support role, such as a call center.
• Demonstrated reliability with a strong attendance record.
• Longevity in previous roles (2-3+ years with one employer is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

What does Express offer to you?

• Weekly paychecks!
• Vision Insurance
• Medical Plan
• Dental Plan
• 401(K) Retirement Savings Plan
• Life Insurance
• Referral Bonuses (Earn up to $125 for each person you refer!)

Why Express Employment Professionals, Oshkosh WI?

• Express placed over 1,350 people in 2024 just in the Fox Valley!
• We provide our associates with excellent comprehensive and competitive benefits!
• When you apply to us, you apply to 100+ companies in the Fox Valley!
• Over 170 people were hired on with a permanent position in 2024.