Field Service Engineer -Chicago​/South WI

Field Service Engineer – Great Lakes Territory

Sartorius has a field‑based role for a Field Service Engineer covering the Great Lakes Territory, specifically Chicago, IL and Southern Wisconsin. The role is responsible for delivering the desired customer service experience, driving service success that improves customer satisfaction, maximizes retention and increases profitability.

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on‑site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle safely and use field automation systems
• Follow all company field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

• Associate’s degree or High School Degree/GED with a technical certification
• 2+years proven field service experience, including calibration of balances and moisture analyzers
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work flexible shifts and adapt to changing schedules
• Familiarity with mobile tools and applications
• Identification with Sartorius core values:
  Sustainability, Openness, Enjoyment

• Personal and Professional Development: mentoring, leadership programs, internal seminar offerings
• Work‑life Balance: paid vacation, sick time, corporate holidays, community service day, flexible schedules
• Comprehensive onboarding, including a virtual online platform
• Welcoming culture with mutual support, team spirit, and international collaboration
• Health & Well Being: medical plans, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: smart buildings with latest technology
• Retirement Savings Plan: 401(k) with generous company match
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), transportation commuter account
• Company‑Paid Benefits: basic life insurance, AD&D, EAP, family planning & women’s health, health advocate, additional optional coverage such as supplemental life insurance, legal services, LTD & STD, critical illness insurance, student loan tuition refinance service

Sartorius is an equal‑opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other protected group.

For reasonable accommodation requests, please contact accom