Senior Operations Processor

Job Description

This position is a team member on the Monetary Maintenance & Escrow Processing team within Lending Core Operations and is responsible for providing operational support to commercial customers as a Senior Operations Processor.

In this role, you will support internal partners to help deliver exceptional service to external clients. Monetary Maintenance & Escrow processing specializes in commercial loan maintenance, monetary processing, and escrow processing.

• Process payment transactions.
• Perform loan maintenance activities.
• Complete data entry.
• Conduct research.
• Manage escrow‑related tax and insurance payments across multiple operational systems, specifically AFS and Commercial Loan Workflow (CLW).
• Exercise attention to detail, prioritize tasks, and exercise sound judgment to escalate issues to management when appropriate.

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.

• Knowledge of products, services, terminology, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high‑quality customer service.
• Ability to work well with external and internal customers.
• Good time‑management skills to maximize production and execution of tasks in a fast‑paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise‑wide.
• Physical requirements may include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions.
• Ability to identify, analyze and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.

This is a hybrid role that requires weekly onsite attendance (minimum of three days per week) at our Oshkosh, WI office: 1850 Osborn Ave., Oshkosh, WI 54902.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $22.50 - $30.00 per hour. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). Certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.

Posting may be closed earlier due to high volume of applicants.