AVP of Mortgage Loan Origination

AVP OF MORTGAGE LOAN ORIGINATION

Pay Grade 14

Job Title: AVP of Mortgage Loan Origination

Reports To: Chief Growth Officer

Department: Mortgage Sales

Exempt or Non-Exempt: Exempt

The AVP Mortgage Loan Origination is responsible for driving mortgage growth through high-impact leadership, coaching, and sales strategy. This role leads and develops a team of Mortgage Advisors across multiple markets with a focus on increasing team production, strengthening pipeline discipline, and creating the conditions for consistent, sustainable volume growth.

This leader plays a critical role in advancing Verve's Digital First. Relationship Always. Strategy, ensuring a seamless, compliant, and consultative mortgage experience from application through closing.

Success in this role is defined by overall team production, member experience, coaching effectiveness, sales execution, and strong cross-functional partnership.

General Responsibilities

• Lead, coach, and develop Mortgage Advisors to achieve production, pipeline, and member experience goals.
• Establish clear expectations, conduct regular coaching and performance reviews, and build a high-performing, accountable team.
• Support recruiting, onboarding, and ongoing development to strengthen team capability and bench strength.

Mortgage Sales Leadership & Volume Growth

• Lead team-level mortgage production strategy to increase application volume, funded loan volume, and overall market impact.
• Coach Mortgage Advisors on sales activity, pipeline management, referral development, and consultative member conversations.
• Identify opportunities to strengthen referral channels, improve conversion, and remove barriers that limit production growth.

Performance & Business Management

• Monitor team and individual production, pipeline health, sales activity, and key performance metrics to ensure team goal achievement.
• Use data and reporting to identify trends, inform coaching, adjust strategy, and drive higher team production.
• Contribute to mortgage sales strategy, market growth, and cross-functional initiatives.
• Support incentive plan alignment by reinforcing team-based production outcomes and reducing conflict between personal production and leadership responsibilities.

Member Experience & Operational Excellence

• Ensure a seamless, timely, and transparent mortgage experience from application through closing.
• Partner with operations and underwriting teams to improve efficiency and reduce process friction.
• Serve as an escalation point for complex member or loan situations.

Compliance & Risk Management

• Ensure adherence to all mortgage regulations, internal policies, and ethical origination practices.
• Maintain required licensing (NMLS) and reinforce compliance standards across the team.
• Promote accurate, complete, and compliant loan application practices.

Collaboration & Leadership Alignment

• Partner across the organization to strengthen referral channels and member relationships.
• Communicate performance trends, risks, and opportunities to senior leadership.
• Represent Verve in the community and industry as needed.
• Additional duties as assigned.

• Bachelor's degree in business, finance, or a related field preferred (experience may be substituted).
• Minimum of five (5) years of residential mortgage origination, mortgage sales leadership, or related mortgage production experience required.
• Minimum of two (2) years of leadership, coaching, or team lead experience required.
• Prior experience within a credit union or community-based financial institution strongly preferred.

• Leadership &
  
  Coaching:
  
  Ability to lead, inspire, and develop a sales team while fostering accountability and engagement.
• Mortgage Expertise:
  Deep knowledge of mortgage products, origination processes, secondary market requirements, and regulatory compliance.
• Sales Performance Management:
  Strong ability to lead team production, strengthen pipeline discipline, and coach for increased volume.
• Member Experience Focus:
  Commitment to consultative, relationship based service.
• Risk & Compliance Awareness:
  Strong judgment related to lending risk, documentation standards, and regulatory adherence.
• Strategic Thinking:
  Connects market opportunities, team activity, and daily execution to Verve's growth and member experience strategy.
• Relationship Building:
  Effective internal and external partner development.
• Communication & Influence:
  Clear, confident communicator across all levels.
• Operational Excellence:
  Balances speed, quality, and consistency.

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee…