Systems Administrator

Description

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to:
competitive wages
, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world,
remote/hybrid work
, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Performing configuration, monitoring, administration, and support on computer systems, public cloud environment database, and enterprise-level applications, including but not limited to:
  • Software-as-a-Service Applications
  • CRMs
  • Network infrastructure, with a general understanding of LAN and WAN technologies, and how they are monitored.
  • DNS logic
  • Collaboration Tool Suite
  • Enterprise Contact Center
  • System Automation Tools
  • End-user Computing Environment
  • Industry-specific Applications

• Taking ownership and managing support tickets as assigned.
• Assisting other team members with troubleshooting to identify root cause and provide technical support when needed.
• Updating help desk service ticket work notes, providing updates, status, and completion information.
• Collaborating with other departments and external vendors to resolve requests in a timely manner.
• Performing regular scheduled systems maintenance, patching, and audits, including backups, ensuring system availability and that effective alerts are in place in the case of failure.

• In collaboration with the Systems Architect, implementing new technology solutions aligned with business initiatives.
• Participating in team rotation of on-call, after-hours support.
• Maintaining confidentiality with regards to the information being processed, stored, or accessed as part of daily work assignments/requests.
• Maintaining a favorable and collaborative working relationship with co-workers across all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• 3+ years of demonstrated experience in a Systems Administrator role, required.
• Bachelor/associate degree or related IT certifications, preferred.
• Intermediate to advanced experience working with Microsoft SharePoint, Office
  365, Azure, and Intune including experience with development and administration.
• Experience using scripting languages and best practices, with a preference in experience using Microsoft Power Shell.
• Experience with administering and supporting cloud-based endpoint security platforms is preferred. Familiarity with Crowd Strike (Falcon platform) is a plus, but candidates with hands-on experience using comparable endpoint detection and response (EDR) or endpoint protection solutions are encouraged to apply.
• Strong knowledge of current cyber security practices with a willingness to expand skills as part of systems administration.
• Knowledge of current database technologies including MSSQL and MySQL.
• Experience with Linux is a plus.
• Familiarity with Salesforce or…