Desktop Support Technician; Enterprise IT Support

Desktop Support Technician – Enterprise IT Support

Location: Oshkosh, WI

Schedule: 1st Shift | Monday–Friday, Standard Business Hours

Contract Duration: Through 12/31/2026 (Extension Possible)

Pay: $25–$30/hour

Work Authorization: U.S. Citizenship Required

We are seeking a customer-focused Desktop Support Technician to join a collaborative enterprise IT support team supporting end users across a national organization. This role is ideal for IT professionals who enjoy hands‑on troubleshooting, resolving technical issues, and providing high‑quality support in a fast‑paced environment.

You will play a key role in maintaining operational excellence by supporting hardware, software, and end‑user technology while ensuring timely ticket resolution and strong stakeholder communication.

Provide day‑to‑day technical support for enterprise end users, including hardware, software, and device troubleshooting

Diagnose and resolve desktop, laptop, and peripheral issues (PCs, laptops, iPads, USB encryption devices, etc.)

Support break‑fix, imaging, IMAC (Install, Move, Add, Change), and incident response activities

Troubleshoot basic network connectivity, AV equipment, telephony (Cisco/Avaya), and OT‑related devices

Document incidents, requests, and resolutions within a ticketing system (Service Now or similar)

Respond to escalated tickets from the Service Desk and ensure timely issue resolution

Support Microsoft 365 applications including Outlook, Teams, One Drive, Excel, Word, and Power Point

Participate in small IT projects and operational improvement initiatives

Contribute to helpdesk documentation, SOPs, and knowledge base materials

Engage directly with stakeholders to provide excellent customer service and communication during incident response

Required Qualifications:

2+ years of experience in Desktop Support, IT Support, Helpdesk, or a similar end‑user support role

Hands‑on experience troubleshooting hardware and software issues for end users

Strong customer service, communication, and problem‑solving skills

Experience with operating systems, hardware support, and IT service management processes (ITSM/ITIL)

High School Diploma with relevant certifications or an Associates Degree in IT or related field

Preferred Qualifications:

Experience supporting users in a manufacturing or enterprise environment

Familiarity with ticketing systems (Service Now or similar)

Exposure to ITIL processes and structured incident management

Bachelors Degree in Information Technology or related field

Onsite role supporting a team of approximately 12 IT professionals

Collaborative, ticket‑driven environment with varied daily technical challenges

Support users across multiple locations nationwide

Stable, long‑term contract with potential extension based on performance and business needs

High-impact enterprise IT support role with broad technical exposure

Opportunity to work on both operational support and small IT projects

Consistent schedule with no travel requirements

Strong team environment with opportunities to expand technical skills and cross‑train

This position is well‑suited for Desktop Support Technicians, IT Support Specialists, or Helpdesk Analysts looking to grow their experience within a structured enterprise IT environment.