IT Technical Support Specialist

Genesis
10 is currently seeking a IT Technical Support Specialist for a 9+ month contract role with our client in Oshkosh, WI. This role will be 100% onsite.

Compensation: $24.00 - $26.00 per hour, depending on skill and experience level.

Responsible for supporting enterprise organization information technology requests, incident management, and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

• Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation, configuration, response time, and ensure customer support excellence.
• Working on small projects and operational tasks
• Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response
• Enhance technical knowledge and capabilities through training, understanding technical/organizational direction, and cross-training.
• Support and troubleshoot software applications on desktop and laptop computers, including basic to advanced operations and general computer use.
• Foundational troubleshooting network and connection issues for AV equipment, OT gear, and telephony (Cisco/Avaya).
• Document user requests and actions in Service Now ticketing system.
• Foundational troubleshooting client device break-fix, IMAC, imaging, and incident response support (PC, laptop, iPad, USB encryption, etc.).
• Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support
• Contribute to helpdesk SOPs and training manuals for level I and II support.
• Utilize office product suites, including M365 cloud applications (Word, Excel, PowerPoint, Outlook, One Drive, Teams, etc.).
• Other duties as assigned.
• Regular attendance is required.

• Two (2) or more years of experience in the field or in a related area.
• Hardware, operating systems, ITSM, ITIL
• Written and verbal communication skills, customer service, issue resolution, and problem solving
• HS Diploma in combination with relevant certifications, or associate's degree in information technology or related Field

• Bachelor's degree in information technology or related field.

• Access to hundreds of clients, most of whom have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career with Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

If you have the qualifications described and are interested in this exciting opportunity, apply today!

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.