Service Desk Analyst

Position Overview

Service Desk contract (12+ months with strong potential for extension or conversion). Monday-Thursday, 11:00 AM - 10:00 PM on-site in Oshkosh, WI. Initial training Monday-Friday, 8:00 AM - 5:00 PM.

This role provides first-level technical support to end users via phone, email, and chat. Technicians will manage tickets within Service Now and support a variety of common issues, including:

• Office 365 (O365) support
• Active Directory (password resets, access requests)
• General Microsoft application issues
• Break/fix troubleshooting
• SAP-related support
• Hardware and Windows-related issues

There is also an increased volume of tickets related to ongoing O365 migration efforts.

• Help Desk / Service Desk support
• Troubleshooting and technical support
• Customer service
• Windows 10 / Windows 11
• Hardware support
• Office 365 (O365)
• Active Directory
• Phone and end‑user support

• Strong customer service mindset
• Experience with O365 and Active Directory
• Ability to troubleshoot in a fast‑paced environment

Intermediate

Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00 per hour.

Benefits (if eligible) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.