IT Service Desk Analyst

Overview

Seeking a Service Desk Technician to join an internal Help Desk team as service desk operations are transitioned back in-house. This is an excellent opportunity for an entry-level candidate or early-career IT professional to gain hands‑on experience supporting a large, global environment.

• Provide Tier 1 technical support to end users via phone, e‑mail, and chat
• Log, track, and resolve incidents and service requests using Service Now
• Troubleshoot and resolve issues related to Microsoft technologies, including O365
• Support Active Directory tasks such as account creation, password resets, and access requests
• Assist with break/fix issues across hardware and software environments
• Handle user access requests and provisioning
• Support SAP‑related access and basic troubleshooting
• Help manage increased ticket volume related to O365 migration efforts
• Escalate more complex issues to appropriate teams as needed
• Maintain strong customer service and clear communication with end users

• Basic understanding of IT support and service desk operations
• Experience with or exposure to Microsoft Office 365
• Familiarity with Active Directory (user account administration)
• Strong problem‑solving, communication, and multitasking skills

• Prior experience in a service‑desk/help‑desk role within an enterprise environment
• Experience using Service Now or similar ticketing systems
• Exposure to SAP
• General knowledge of enterprise IT tools and troubleshooting practices

• Great opportunity to gain experience in a large‑scale IT environment
• Hands‑on exposure to enterprise systems and tools
• Strong potential for extension or full‑time conversion
• Supportive team with structured onboarding and training

Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 – $20.00 per hour.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh, WI.

This position is anticipated to close on Jun 13, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.