Service Desk Analyst

IT Service Desk Opportunity (Contract - 12+ Months)

This is a great opportunity to grow your career in the IT support space within a collaborative, enterprise environment. The team is building out its internal Service Desk function, creating strong potential for long-term extension and possible conversion.

Schedule & Location

• Sunday-Thursday, 9:00 AM - 6:00 PM
• Onsite in either Oshkosh, WI or Evansville, IN
• Initial training will be Monday-Friday, 8:00 AM - 5:00 PM

You'll be working alongside an established team, with strong leadership support and a collaborative service desk environment.

Role Overview

This position focuses on Tier 1 support, serving as the first point of contact for end users across phone, email, and chat. You'll support a variety of technical issues while building hands-on experience in a fast-paced, enterprise setting.

Key Responsibilities

• Provide first-level technical support for end users
• Troubleshoot issues related to Microsoft 365, Windows, and access requests
• Support Active Directory tasks including password resets and account provisioning
• Handle general break/fix support and application issues (including ERP systems)
• Document and manage tickets in Service Now
• Assist with increased ticket volume tied to system and cloud migrations

What Makes This a Great Opportunity

• Excellent entry point into enterprise IT support
• Exposure to modern tools and environments (O365, Active Directory, Service Now)
• High visibility and hands-on experience supporting a large user base
• Clear path for growth, including future tiers and career advancement
• Opportunity to build strong foundational IT skills in a structured environment

Ideal Experience

• 1-3+ years of help desk or IT support experience (or strong entry-level candidates)
• Experience with Microsoft 365 and Active Directory preferred
• Strong troubleshooting and customer service skills
• Comfortable working in a ticket-driven, SLA-focused environment
• Bilingual (Spanish/English) is a plus

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Final date to receive applications
This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction…