Service Desk Analyst

Description
We are seeking a customer-focused Service Desk Analyst to provide first-level technical support for end users across a global enterprise environment. This role serves as the primary point of contact for employees experiencing technical issues and supports users through phone, email, and chat channels. The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timely resolution.

Key Responsibilities

• Serve as the first point of contact for IT support requests received via phone, email, chat, and the Service Now ticketing platform.
• Provide support for Microsoft Office 365 applications, including Outlook, Teams, One Drive, and other Microsoft technologies.
• Assist users with password resets, account unlocks, user provisioning, and access-related requests utilizing Active Directory.
• Troubleshoot and resolve Windows operating system issues, hardware problems, application errors, and general break/fix incidents.
• Support users impacted by ongoing Office 365 migration activities, including account setup, troubleshooting, and user guidance.
• Investigate and resolve SAP-related issues or escalate to appropriate support teams when necessary.
• Deliver exceptional customer service by effectively communicating technical information to non-technical users.
• Document troubleshooting steps, resolutions, and ticket updates accurately within Service Now.
• Escalate complex incidents to higher-level support teams when required and follow through to ensure issue resolution.
• Contribute to knowledge sharing and continuous improvement efforts within the service desk team.

Required Qualifications

• Basic understanding of IT support principles and troubleshooting methodologies.
• Experience providing technical support in a help desk, service desk, customer service, or call center environment preferred.
• Familiarity with Windows 10/11 operating systems and Microsoft Office applications.
• Experience working with or exposure to:
  • Microsoft 365 (Office 365)
  • Active Directory
  • Service Now or similar ticketing systems
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced support environment.

Preferred Qualifications

• Previous service desk or help desk experience within a corporate or enterprise environment.
• Experience supporting Microsoft 365 environments.
• Active Directory administration experience, including user account management and permissions.
• Exposure to SAP applications and support processes.

Technical Skills

• Help Desk Support
• Service Desk Operations
• Technical Troubleshooting
• Windows 10/11
• Microsoft Office 365 / Microsoft 365
• Active Directory
• Service Now
• Phone, Email, and Chat Support
• User Access Management
• Password Resets & Account Administration
• Break/Fix Support
• Customer Service

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Final date to receive applications
This position is anticipated to close on Jul 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America,…