Operations Manager

Operations Manager

Reports To:

Director of Procurement and Production

• 4-Day Work Week
• 3 Weeks’ Vacation Starting Day 1

• 8 Paid Holidays
• Medical/Dental/Vision Benefits and Supplemental Insurance
• HSA with eligible medical plan
• Employee and Family Assistance Program (EAP)
• 401(k) with Company Match
• Company Paid Life Insurance/Short Term Disability

The Operations Manager is responsible for leading and optimizing daily operations to support organizational growth, profitability, and operational excellence. This role oversees production scheduling, resource allocation, logistics coordination, and process improvement initiatives to ensure projects are executed safely, efficiently, and on schedule.

Working closely with the Director of Procurement and Production, Production Manager, vendors, customers, and shop personnel, the Operations Manager develops and implements strategic initiatives that improve productivity, enhance workflow efficiency, and support long-term business objectives. The position is responsible for monitoring key performance indicators, identifying opportunities for continuous improvement, and driving operational performance across all departments.

In addition, the Operations Manager fosters strong relationships with employees by providing leadership, coaching, and professional development opportunities while promoting a culture of accountability, teamwork, and safety. This role establishes clear performance expectations, holds team members accountable for results, and collaborates with cross-functional teams to resolve challenges, improve communication, and ensure alignment with company goals. Through effective planning, workforce management, and operational oversight, the Operations Manager plays a critical role in delivering exceptional customer service, maintaining quality standards, and supporting sustainable business growth.

• Develop and implement operational processes that improve consistency, accountability, and communication across departments.
• Enforce company safety policies, conduct standards, and operational procedures.
• Maintain constant communication with management, production supervisors, and employees regarding project status, scheduling, and operational needs.
• Ensure all vehicles, trailers, equipment, and job-related documentation are clean, organized, maintained, and compliant.
• Serve as backup support for the Director of Procurement and Production, Production Manager, and Maintenance during vacations, emergencies or operational disruptions.
• Maintain organized paper and digital records, reports, and operational files.
• Promote a culture of teamwork, accountability, communication, and respect.
• Develop standard operating procedures and training processes for operational staff.
• Supervise department employees and field personnel.
• Establish clear performance expectations and hold employees accountable for productivity, quality, safety, attendance, and workplace conduct.
  • Conduct performance evaluations and implement corrective action plans when necessary.
• Conduct interviews and assist with hiring for production positions.
• Provide coaching, development, training, and performance management for employees.
• Maintain positive employee relations and resolve workplace issues in coordination with Human Resources.

• Lead initiatives to improve production flow, throughput, and operational efficiency throughout the organization.
• Develop and manage production schedules to ensure labor, equipment, materials, and project timelines are aligned with operational priorities and customer commitments.
• Coordinate scheduling adjustments based on project demands, staffing levels, and material availability.
• Optimize warehouse layouts, storage utilization, and material flow to maximize available space and improve accessibility.
• Improve staging, loading, and shipping areas to support efficient job preparation, inventory management, and transportation logistics.
• Coordinate operational workflow between warehouse, production, and field teams to ensure smooth execution of projects and deliveries.
• Implement and maintain quality control procedures and operational checkpoints throughout production and logistics processes.
• Evaluate operational bottlenecks and recommend process improvements to increase productivity and reduce waste.

• Monitor inventory levels and respond proactively to equipment and material purchasing opportunities and needs.
• Develop, implement, and maintain inventory control procedures to improve inventory visibility, accuracy, and accountability across the organization.
• Evaluate and lead the implementation of barcode/scanning technology and tracking systems to streamline inventory management, reduce discrepancies, improve reporting, and support real-time inventory tracking.
• Follow up with contacts and customers to ensure satisfaction and professionalism throughout the process.