Retail Experience Supervisor

Job Requirements:

Position Summary

The Retail Experience Supervisor is responsible for delivering and championing exceptional customer experiences across all retail banking touchpoints. This role combines the responsibilities of a Universal Banker with leadership duties, ensuring that every customer interaction is positive, personalized, and aligned with the bank's service standards. The Supervisor leads by example, supports staff development, and fosters a culture centered on customer satisfaction, loyalty, and trust.

The job duties listed are in no way all encompassing. Other duties, Responsibilities and Qualifications may be required and/or assigned as necessary. This position requires regulatory compliance.

• High school diploma or equivalent; additional education or training in leadership or Customer Experience is preferred.
• Demonstrated Excellence in Customer service and communication.
• Strong knowledge of Teller and Universal Banker operations.
• Proven leadership skills and the ability to inspire a customer‑focused team.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to work a variable schedule, including Saturdays.
• Strong multitasking and organizational skills.
• Physical ability to stand for extended periods and manage tasks involving computers, paperwork, and cash handling.
• Ability to travel to other branch locations, as needed.
• Physical Demands:
  Frequent use of computer and other office equipment; frequent sitting and ability to stand for extended periods of time; ability to view computer screen, paperwork and cash.

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