Project Implementation Manage; Wi

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3 days ago Requisition

Responsible for the operational management and strategic oversight of all activities related to NET contracted services, including call center operations, provider network management and development, compliance, quality assurance, reconciliation, risk management, information technology, training, and business office functions. Leads contract implementation and transition activities, coordinating with client stakeholders and internal departments to ensure operational readiness, successful testing and training, seamless go-live execution, and ongoing contractual compliance, performance, and service excellence.

• Plan, develop, and implement operational strategies for the regional office in alignment with corporate objectives, contractual requirements, and organizational goals established by executive leadership.
• Establish and maintain systems for monitoring, measuring, and reporting operational, financial, and contractual performance to ensure accountability and continuous improvement.
• Manage departmental budgets and expenditures, ensuring effective utilization of resources and adherence to approved financial objectives.
• Develop, implement, and maintain operational policies, procedures, and controls to ensure compliance with corporate standards, regulatory requirements, and contractual obligations.
• Direct and oversee all business functions, ensuring timely execution of operational priorities, deliverables, and strategic initiatives.
• Maintain and manage the master implementation plan, including deliverable tracking, status reporting, milestone management, and issue resolution activities.
• Coordinate cross‑functional work streams involving call center operations, provider network management, compliance, quality assurance, information technology, reporting, and business office functions to ensure operational readiness and successful implementation.
• Lead implementation issue management processes, including identification, escalation, tracking, resolution, and communication of risks and project dependencies.
• Coordinate testing activities for operational systems, electronic tracking platforms, and related technologies; oversee validation, rural and multi‑region testing, and resolution of identified issues.
• Conduct operational readiness assessments and maintain documentation supporting acceptance, launch approvals, contract implementation, and ongoing operational compliance.
• Establish, maintain, and strengthen provider networks through provider recruitment, contract negotiations, rate negotiations, and relationship management.
• Coordinate communications and maintain productive relationships with key stakeholders, including state agencies, contractors, providers, executive leadership, and other business partners.
• Lead management meetings and facilitate organizational communication to ensure alignment of goals, priorities, performance expectations, and operational initiatives.
• Partner with internal departments and stakeholders to develop and implement continuous quality improvement initiatives that enhance customer service, client satisfaction, operational efficiency, and service delivery.
• Maintain current knowledge of transportation management principles, industry trends, regulatory requirements, and best practices to support operational excellence and innovation.
• Provide strategic and tactical leadership for operational and call center functions to ensure quality service delivery, contractual compliance, and achievement of organizational objectives.
• Perform other duties and responsibilities as assigned.

• Proven leadership experience with a demonstrated ability to effectively manage, develop, and motivate teams in a fast‑paced operational environment.
• Strong verbal, written, interpersonal, and presentation skills, with the ability to communicate professionally and effectively with clients, Department representatives,…