Facilities Manager

Job Details

Job Location:

Oshkosh WI Universal Branch Corporate Office - Oshkosh, WI 54904

Position Type:
Full Time

The Facilities Manager provides strategic leadership for the credit union’s facilities, building systems, branch environments, and long-term space needs. This role is responsible for leading the facilities technician team, overseeing daily operations, managing vendors, and ensuring all locations are safe, efficient, well maintained, and aligned with organizational needs. The Facilities Manager leads facility-related projects, including new branch builds, remodels, space planning, system upgrades, and modernization efforts.

This individual uses data, technology, vendor partnerships, and continuous improvement practices to improve service delivery, reduce costs, strengthen operational controls, and support a positive experience for members and team members.

• Lead the facilities function with responsibility for daily operations, long-term planning, building systems, vendor performance, project delivery, and team effectiveness across all locations.
• Lead, coach, and develop the facilities technician team by setting clear expectations, prioritizing work, monitoring performance, supporting growth, and creating a culture of accountability, safety, service, and continuous improvement.
• Coordinate and manage recurring maintenance tasks for all facilities, ensuring work is completed timely, consistently, and with strong internal service standards.
• Oversee building systems including HVAC, plumbing, electrical, janitorial services, grounds, snow removal, and other facility-related systems, ensuring proper function and quick resolution of issues.
• Conduct regular inspections, assess facility conditions, identify root causes of recurring issues, and make informed recommendations on repairs, replacements, upgrades, preventive maintenance, and capital improvements.
• Collaboratively lead facilities projects from concept through completion, including new branch builds, remodels, relocations, space planning, building improvements, project plans, cost estimates, business cases, vendor coordination, timelines, budgets, risks, and stakeholder communication.
• Partners with executive leadership, branch leadership, technology, security, marketing, finance, and operations to ensure facility projects support member experience, team member productivity, brand standards, safety, and strategic growth.
• Develop and maintain a multi-year facilities roadmap that anticipates growth, branch needs, deferred maintenance, safety requirements, capital improvements, and technology modernization opportunities.
• Develop and manage the facilities budget, including maintenance, repairs, service agreements, capital expenses, project costs, and cost-saving opportunities.
• Manage contractor and vendor relationships, including selection, bidding, negotiation, onboarding, service expectations, performance evaluation, issue resolution, and contract recommendations.
• Evaluate and recommend solutions that improve facilities operations.
• Use data, service trends, team feedback, facility condition information, and performance measures to identify process improvements, reduce manual work, improve response times, strengthen visibility, and improve internal service delivery.
• Maintain detailed maintenance, repair, inspection, vendor, and project records to support safety, compliance, budgeting, and operational decision-making.
• Serve as the backup to the credit union’s appointed Physical Security Officer, supporting access control systems, surveillance, alarm systems, and other related response needs.
• Act as the primary contact for emergency facilities issues, including after-hours response, vendor coordination,…