Warehouse Team Member

Purpose of Job

Provides fast, friendly service by answering all incoming calls in a professional manner and actively engaging with customers to assess and fulfill their needs. Maintains the sales area, ensuring that it is clean, fully stocked, and well‑organized. Prepares invoices and accepts payments using computer. May make deliveries using company vehicle and test/install car batteries for walk‑in customers.

• Proactively engage customers in a professional manner.
• Drive increased sales by asking open‑ended questions to determine customers' needs, answering questions, discussing available options (good, better, best) and suggesting related items (upselling).
• Answer all incoming calls promptly and in a professional manner.
• Accurately prepare invoices and accept payments using computer.
• Ensure sales floor is clean, stocked, and well‑organized.
• May use company vehicle to make local deliveries.
• May test/install car batteries for walk‑in customers.
• Other duties as assigned.

• High school graduate (or equivalent).
• Ability to read, write and compute basic math.
• Multi‑line phone experience required.
• Previous customer service experience required.
• Working knowledge of computers and applicable systems required.
• Demonstrated ability to multi‑task, quickly transitioning from one function/task to the next.
• Demonstrates good organizational skills and can prioritize tasks.
• Works with a high degree of accuracy and attention to detail.
• Approaches tasks with a sense of urgency.
• Works effectively in a team environment.
• Can occasionally lift and/or move up to 75 lbs.

Works under general supervision and guidance. Accountable for individual accuracy. Shared responsibility for outgoing inventory.

Exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals. Requires close vision, depth perception and ability to adjust focus. Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects. Must be able to occasionally lift up to 75 lbs. without assistance. Ability to sustain extended periods of sitting, standing and walking throughout the day.

Prolonged use of computer and telephone. Use of PPE required (steel toe boots, safety glasses, protective gloves, etc.).

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.