Omnichannel Manager

Hoffmaster is where tradition meets innovation. For decades,we’vebeen a trusted name in food service products but what truly sets us apart is our people.

We’rea team of problem-solvers, creators, and collaborators who are passionate about delivering high-quality, sustainable solutions.

Here, your ideas matter, your growth is supported, and your work helps shape experiences people enjoy every day.

With a strong legacy and a forward-thinking mindset,we’redriven by creativity, collaboration, anda commitment to sustainability. Ifyou’relooking toelevate your career with a company that’sconstantly evolving,you’llfitright inhere.

What’s so special about us?

From paper plates and napkins to paper straws, party supplies , and food wrap , Hoffmaster is a leader in the tableware industry.

What truly sets us apart is our people:

Here your ideas don’t just get heard, they help shape what’s next. Your growth is supported, your contributions are valued, and your work plays a role in creating moments people enjoy every day.

Create. Collaborate.

Elevate …your dining table and your career!

• Manage Hoffmaster's consumer division dropship business across assigned retailer accounts, serving as the primary point of contact for item setup, dropship operational performance, growth opportunities, and issue resolution.
• Collaborate with Sales and Marketing teams to develop omnichannel growth strategies for key customer accounts across both Consumer and Food service divisions.
• Develop customer-specific omnichannel growth plans for priority Consumer and Food service accounts, including recommendations for assortment, content, search, retail media, promotions, and digital merchandising.
• Lead online assortment analysis to identify product gaps, new item opportunities, delisting risks, and channel-specific assortment recommendations.
• Identify opportunities to improve digital sales performance, customer experience, category penetration, and market share.
• Analyze category performance and support the development of customer growth plans with actionable digital commerce recommendations.
• Utilize digital shelf, ratings & reviews, and customer data to identify assortment, content, pricing, search, and conversion opportunities that improve category visibility and support customer growth objectives.
• Conduct regular customer website audits to evaluate search placement, product discoverability, competitive positioning, merchandising opportunities, and promotional execution. Identify and resolve content issues impacting conversion and discoverability.

• Bachelor’s Degree in Marketing, Communications, Business or related field
• 5+ years of experience in e-commerce, digital commerce, category management, omnichannel strategy, or key account support.
• Experience working with major retailers, distributors, marketplaces, or food service accounts.
• Advanced analytical and problem-solving skills.
• Strong communication and presentation skills.
• Ability to influence cross-functional teams and customer stakeholders.

• Experience with digital shelf and e-commerce analytics platforms such as Profitero, Salsify, Syndigo, Edge by Ascential, Stackline, NielsenIQ, Circana, or similar tools.
• Experience managing dropship programs
• Background in consumer packaged goods (CPG), food service, or retail industries.
• Knowledge of retailer media networks and digital advertising platforms.

• Competitive salary and incentives
• Time off that lets you recharge
• Retirement savings options
• Growth opportunities that elevate your career
• Comprehensive Medical, Dental, and Vision benefits
• Pet insurance—because your furry friends matter too

We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview, please contact