Fire Restoration Technician

Location

Location: Oshkosh

• High school diploma or equivalent required; additional certification or training in fire restoration or related fields preferred.
• Proven experience as a fire restoration technician or similar role.
• Strong knowledge of fire damage restoration techniques, equipment, and materials.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients, team members, and subcontractors.
• Valid driver's license and clean driving record required.

Monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack‑out of contents and various fire restoration activities.

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.