Economic Support Specialist

Economic Support Specialist

The Washington County Human Services Department, located in West Bend, offers an excellent opportunity for a full‑time Economic Support Specialist within the Economic Support Division. The department provides responsive community programs to individuals and families challenged by disability, economic hardship, and safety concerns. Under the general direction of the Economic Support Supervisor, the Specialist determines initial and continuing eligibility for financial assistance benefits and provides those benefits to agency and consortium clients.

This position may accommodate up to a 50% remote schedule, subject to supervisor approval after proficiency is demonstrated.

• High school diploma or GED required.
• Two years of technical or college level education and one year of full‑time work experience in human services, customer service, financial record‑keeping, or interviewing required.
• OR five years of full‑time work experience in human services, customer service, financial record‑keeping, or interviewing required.
• One year of computer experience in data entry, research, or retrieving information preferred.

$24.90

Washington County offers health, dental and life insurance;
Short Term and Long Term Disability;
Medical and Dependent Flexible Spending Accounts;
Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457);
Holidays and Paid Time Off (PTO); fitness center and tuition reimbursement.

• Conduct interviews with clients in the five‑county Moraine Lakes Consortium to obtain financial and non‑financial information required for eligibility determination for programs of public assistance including Foodshare, Badger Care, Child Care, Caretaker Supplement and Medicaid. This includes interactive online applications, discrepancy clarification, benefit reconciliation, assisting clients in completing required forms, explaining economic assistance programs, and analyzing client needs to refer to other programs or community resources.
• Answer calls in the five‑county regional call center, performing all functions related to determining eligibility and ongoing case management including completing applications and renewals, responding to case‑specific questions, resolving case errors, explaining programs, policies and procedures, and making referrals to other community agencies.
• Analyze, interpret, secure and review client statements and documentation such as legal documents, income tax forms, real estate contracts, evidence of immigration status, trust documents, financial records, and medical records, and enter data into Cares Worker Web for benefit calculation.
• Determine initial and continued eligibility and benefit levels within time limits by reviewing and monitoring client income and assets, applying program rules, and ensuring timely written notifications citing appropriate regulations or statutes for granting or denying benefits.
• Establish and maintain electronic and paper case files, including written worker narrations to accurately reflect assistance history, verifications, documentation and correspondence.
• Research, prepare written summaries and appear as agency representatives at administrative hearings related to denial, termination or reduction of economic assistance.
• Analyze applications and certifications identified as error‑prone as part of a front‑end verification process, which includes reviewing case files, computing over payments, initiating fraud investigations, and testifying in court.
• Develop and maintain effective relationships with County employees, consortium partners, state agencies, community representatives, contract staff, clients, families and the public.
• Attend staff meetings and participate as scheduled.
• Perform other duties as required or assigned.

Works with minimal supervision under the general direction of the Economic Support Supervisor.

None.

Work priorities and other daily activities are assigned. Case‑specific decisions are made independently through interpretation of program policies.

Interaction with partner…