Utility Program Coordinator

This role provides program-level coordination and operational support for service entry, work order–to–pay (WO2

Pay), and supplier enablement processes
. The Program Manager partners closely with internal stakeholders to support ongoing operations, reporting, training, and system conversions, while also contributing to small-to-moderate projects that support broader program objectives.

This is an individual contributor role focused on execution, data analysis, and process improvement rather than people management.

• Provide day-to-day support for Service Entry Sheet and WO2
  
  Pay program operations
• Support supplier onboarding, employee and supplier training, and billing platform conversion activities
• Own daily and weekly reporting, including data analysis and dashboarding (Power BI and related tools)
• Manage SharePoint sites, documentation, and process artifacts
• Coordinate and support small to moderate projects or subprojects
  , including tracking milestones, risks, and deliverables
• Partner with cross-functional teams to support process execution and resolve operational issues
• Define, track, and report program status, success metrics, and development issues
• Identify risks and proactively elevate issues impacting cost, schedule, or performance
• Continuously identify opportunities to improve efficiency, cost control, and process effectiveness
• Facilitate communication across stakeholders to ensure alignment and timely execution
• Adhere to established project management methodologies, standards, and reporting practices
• Maintain awareness of internal processes, business conditions, and trends impacting program delivery

• 5+ years of relevant experience in program coordination, project support, or operations roles
• Strong analytical and problem‑solving skills with the ability to dig into data and identify insights
• Hands‑on experience with Power BI and related data/reporting tools
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Experience supporting internal stakeholders in a matrixed environment
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Clear, professional communication skills (written and verbal)

• Prior experience in the utility or energy industry
• Experience supporting process improvement, system conversions, or billing/work order platforms
• Additional technical or data tools beyond Power BI
• Familiarity with SharePoint administration and document management