Commercial Operations Manager

Gradian is an engineering-led, full-line thermal solutions partner serving data center and other mission-critical, commercial, and industrial markets. Headquartered in Maple Grove, MN, with additional facilities across North America, we design and manufacture liquid cooling systems, air handling equipment, heat rejection units, and modular, factory-assembled thermal management solutions.

Gradian was founded through the unification of four complementary, established brands: MAS HVAC, Daedex, DeepCoolAI, and Eco Chillers. Together, we act as a single-source provider, deploying cooling technologies as scalable systems optimized for efficiency, spatial constraints, and overall performance. With a vertically integrated engineering and manufacturing model, we pair rapid design turnaround with precision fabrication, so customers can move faster on complex projects where reliability, timeline, and quality all matter.

At Gradian, you'll work alongside others who get genuinely fired up by complex problems, see your work go from first sketch to job site in weeks, not years, and know that while we're developing the technologies critical for AI infrastructure to scale, our culture remains people-first by design.

It is core to our identity that we operate as one team - driving to win together, energizing others, and building lasting relationships that make the work fun and rewarding.

The Commercial Operations Manager is responsible for designing, implementing, and continuously improving the commercial operating framework that enables scalable business growth. This role partners closely with Sales, Finance, Operations, Supply Chain, Engineering, and Legal to ensure commercial opportunities are evaluated efficiently, contractual risk is managed appropriately, and business processes support profitable growth.

This is a highly collaborative, hands-on role responsible for developing scalable commercial processes, driving operational excellence, and providing financial and commercial insight that improves decision-making across the organization.

• Lead commercial review of strategic opportunities from quote through order execution.
• Coordinate internal approval workflows for pricing, margin, contractual exceptions, and commercial risk.
• Review customer terms and conditions and identify commercial risks, deviations, and negotiation opportunities.
• Partner with Sales, Finance, and Legal to facilitate timely commercial approvals.
• Develop and maintain standardized deal review processes, approval matrices, and governance policies.

• Own organization and lifecycle management of customer agreements, including NDAs, MSAs, MSPAs, pricing agreements, and strategic customer contracts.
• Maintain a centralized contract repository and reporting structure.
• Perform commercial terms comparisons and prepare executive summaries outlining contractual deviations and business impacts.
• Establish contract governance processes and documentation standards to improve visibility and consistency.

• Provide financial insight into strategic opportunities through margin analysis, pricing recommendations, profitability assessments, and commercial risk evaluation.
• Support revenue forecasting and commercial planning through financial analysis and reporting.
• Develop dashboards, KPIs, and executive reporting that support informed commercial decision-making.
• Partner with Finance to identify opportunities that improve profitability and operational performance.

• Support commercial demand planning and sales forecasting activities.
• Coordinate commercial inputs into the SIOP process.
• Partner with Operations and Supply Chain to improve forecast accuracy and capacity planning.
• Monitor demand trends and identify potential risks or constraints impacting business performance.

• Design and implement scalable commercial workflows and standard operating procedures.
• Lead continuous improvement initiatives that reduce cycle times and improve operational efficiency.
• Standardize commercial documentation, approval processes, and cross-functional workflows.
• Identify automation opportunities in partnership with the Senior CRM Administrator.

• Serve as the operational liaison between Sales, Finance, Operations, Supply Chain, Engineering, and Legal.
• Facilitate alignment across departments during strategic commercial initiatives.
• Support new product introductions, commercial readiness, and business process implementation.
• Lead or participate in cross-functional projects that improve commercial effectiveness.

• Bachelor's degree in Business, Finance, Economics, Operations, Supply Chain, or a related field.
• 7-10 years of experience in Commercial Operations, Revenue Operations, Deal Desk, Strategic Finance, FP&A, Fin Tech, Business Operations, or a related discipline.
• Demonstrated…