Commercial Operations Specialist

Gradian is an engineering-led, full-line thermal solutions partner serving data center and other mission-critical, commercial, and industrial markets. Headquartered in Maple Grove, MN, with additional facilities across North America, we design and manufacture liquid cooling systems, air handling equipment, heat rejection units, and modular, factory-assembled thermal management solutions.

Gradian was founded through the unification of four complementary, established brands: MAS HVAC, Daedex, DeepCoolAI, and Eco Chillers. Together, we act as a single-source provider, deploying cooling technologies as scalable systems optimized for efficiency, spatial constraints, and overall performance. With a vertically integrated engineering and manufacturing model, we pair rapid design turnaround with precision fabrication, so customers can move faster on complex projects where reliability, timeline, and quality all matter.

At Gradian, you'll work alongside others who get genuinely fired up by complex problems, see your work go from first sketch to job site in weeks, not years, and know that while we're developing the technologies critical for AI infrastructure to scale, our culture remains people-first by design.

It is core to our identity that we operate as one team — driving to win together, energizing others, and building lasting relationships that make the work fun and rewarding.

Owns the commercial demand signal that feeds sales, inventory and operations planning, and supports profitable growth through commercial analytics, pricing tools and reporting. This seat is where the pipeline stops being a sales artefact and becomes a planning input the factory can act on

• Demand planning and SIOP input
• Build and maintain the commercial demand signal from Salesforce: pipeline by product family, weighted and unweighted, phased to expected award date.
• Reconcile the CRM pipeline to the SIOP demand plan each cycle and explain variance by market and product line.
• Own the commercial inputs pack for the monthly SIOP meeting; partner with Operations and Supply Chain on capacity implications.
• Flag capacity-relevant opportunities early: large, long-lead or non-standard jobs that need factory visibility before Job Commit.
• Maintain the NPD pipeline view so engineering capacity can be planned against what is coming.
• Baseline and publish forecast accuracy by market, product family and seller; run the error analysis behind it. Commercial analytics and reporting
• Build and maintain dashboards covering revenue, margin, pipeline, bookings and backlog.
• Analyze performance by market, product family and channel; explain movement rather than only reporting it.
• Deliver executive and board reporting on a published schedule.
• Maintain the definitions behind every published metric so numbers reconcile across audiences. Pricing and commercial support
• Perform pricing and margin analysis in support of quotes and proposals.
• Maintain pricing models and the tools sales uses to price work.
• Support delegation of authority approvals: assemble the submission pack and track the approval to a decision.
• Monitor realized margin against quoted margin and surface the variance. Sales tools and commercial resources
• Build and maintain pricing and quoting tools used by the field.
• Maintain proposal templates and the standard bid document set.
• Standardize sales-facing resources so the field works from one current version.

• Customer and segment analysis in support of coverage and account planning.
• Competitive monitoring on product, lead time and pricing posture. Commercial process improvement

• Document commercial workflows and keep the documentation current.
• Identify…