Pharmacy Triage Associate

Overview

Pharmacy Triage Technician – #762 Maple Grove, Minnesota (C).

Thrifty White Pharmacy is seeking a full-time Pharmacy Customer Service Associate(s) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners.

Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am–8:00pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun).

• Answer incoming phone calls, including handling questions, taking refill requests, and transferring calls to the appropriate person.
• Place outbound calls to different pharmacy partners to follow up on pending items/questions.
• Index and identify incoming faxes to help ensure timeliness for all pharmacy orders.
• Send outbound faxes to different pharmacy partners for various reasons or requests.
• Assist customers with Medicare Part D questions.
• Learn and implement new and changing technologies on an ongoing basis.
• Maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
• Maintain good attendance and punctuality to fulfill essential job functions.

• Be comfortable on phones for the majority of the shift.
• Be comfortable sitting for long periods of time.
• Be comfortable multitasking between various computer systems.
• Have previous customer service experience.
• Have experience with pharmacy and medication terminology.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may include long periods of sitting. While performing the duties of this job, the employee is also frequently required to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.

Applicant should possess excellent customer service skills, attention to detail, the ability to maintain patient confidentiality, and be at least 18 years of age and have a high school diploma or equivalent.

We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.

Thrifty White Pharmacy is an Equal Opportunity Employer.

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