Applications Engineer II

About Us

How many companies can say they’ve been in business for over 179 years? At ZEISS, we certainly can! As pioneers of science, ZEISS handles ever changing environments in a fast‑paced world, meeting them with cutting‑edge technologies and continuous advancements. ZEISS believes that innovation and technology are the keys to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and more than 4,000 in the US and Canada alone. Make a difference – come join the team!

Applications Engineers serve as trusted technical advisors, helping customers understand and maximize the use of ZEISS hardware and software systems. Support is delivered through structured and customized training sessions, remote and on‑site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer‑centric approach to ensure client success and satisfaction.

This position is located in Maple Grove, MN and may require 30‑50% travel. Applicants must live in Minnesota and be able to commute to Maple Grove.

Three days in office and two days remote.

• Deliver comprehensive training on ZEISS Industrial Metrology systems, including in‑house training sessions, on‑site training programs, and customized client‑specific training courses.
• Collaborate with internal teams to develop and maintain an effective and up‑to‑date training curriculum.

• Provide remote and on‑site technical support for ZEISS Industrial Metrology systems.
• Address customer inquiries related to software and applications.
• Rapidly assess and prioritize customer issues based on urgency and impact.
• Support internal ZEISS teams with software and application expertise.
• Assist with software and system testing to support product development.
• Document and report software performance issues accurately.
• Deliver after‑sales technical support to ensure successful system adoption.
• Provide foundational support for IT‑related issues, including Windows operating systems, networking and connectivity, and database management.

• Support project‑related activities by responding to customer requests for quotations, analyzing requirements and providing accurate time estimates for project completion.
• Prepare and maintain project data.
• Implement quoted application solutions through remote, classroom, or on‑site delivery.

• Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
• Strong ability to interpret engineering drawings for dimensional control requirements.
• Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
• Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
• Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
• Excellent problem‑solving skills and the ability to work independently to develop solutions for customer challenges.
• Self‑motivated learner with the ability to independently acquire knowledge to address customer needs.
• Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.

• Medical
• Vision
• Dental
• 401(k) Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on.

The annual pay range for this position is $71,000 - $88,000. This position is also eligible for a performance bonus or sales…