Senior Sales and Operations Coordinator

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

• Proactively answer and resolve customer questions.
• Schedule delivery and pick up of equipment and become a trusted partner to drivers and delivery vendors.
• Optimize routing of drivers by being a DOT Regulations expert.
• Aid and support the other coordinators at the branch.
• Be a trusted partner to the territory sales representatives.
• Manage a portfolio of customers.
• Maximize revenue through superior customer service on all existing orders.
• Finalize sales for both inbound and outbound calls.
• Provide customers with expert advice on selection, operation and maintenance of all equipment types.
• Generate, process, analyze and review the daily business reports.
• Support all team members.
• Build fluency with Fleet, Procurement, and daily dashboard and branch manager checklists.
• Act as local expert on Optimus and pricing practices.
• Assist others with
• Continue to open accounts and prescreen customers using eApply.
• Take initiative and work autonomously.
• Manage a profit and loss statement.
• Effectively grow a diverse portfolio of customers.
• Manage a fleet inventory mix.
• Become a safety expert.
• Be an expert in the equipment rental industry.
• Be promoted and grow your career.

• High school or GED required; college degree preferred.
• 2‑4 years of relatable experience.
• Must be fluent in Rental Manager system.
• Fluent with On the Go use.
• Proficient in DOT regulations and load securement guidelines.
• A valid driver's license with a clean driving record.

• Ability to drive and operate multiple types of vehicles and equipment.
• Ability to communicate with customers.
• Decision making/judgement.
• Initiative.
• Planning.
• Personal organization.
• Adaptability/flexibility.
• Teamwork.

Pay Range: $26.50‑$28.00 per hour. Salary offered may vary based on qualifications, experience, location, and fit for the role.

Benefits include medical, dental, and vision coverage; life and disability insurance; health savings accounts; virtual health visits; 24‑hour nurse line; healthy pregnancy program; tobacco cessation program; weight loss program; 401(k) plan with company match; employee stock purchase program; paid time off (holidays, vacations, sick days); paid parental leave; military leave support; employee assistance program; adoption assistance reimbursement; tuition reimbursement; auto and home insurance discounts;

and various insurance and legal plans.

Herc does not discriminate in employment based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors.