Retail Sales Associate

Fireside Hearth and Home (FHH) is looking to add Retail Sales Associates in Maple Grove, MN and Eden Prairie locations.

Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at

This position is accountable to meet or exceed Fireside Hearth & Home retail sales goals by selling hearth products, services, and accessories. The position must provide best-in-class consumer buying experiences by engaging retail store guests, developing a whole-hearth solution to meet their needs, and driving the sale to completion.

To ensure pay transparency, this role is listed with the total target compensation, which includes: base hourly rate and incentive. Please note the incentive component is not capped

Key Responsibilities

* Meet and exceed sales goals utilizing dynamic sales skills within the retail sales process

* Exceed customer expectations through all required steps of the remodel process by working closely with customers to understand project needs and timelines

* Systematically manage all customer sales to project completion, including quotes, orders, previews, installations and start ups

* Build and maintain strong relationships with customers and be extremely diligent with follow up

* Become a trusted and knowledgeable Hearth Expert through a comprehensive 3-month training program, providing in-depth understanding of the hearth industry, products and installation

* Collect and process payments from customers and balance daily business

* Answer incoming phone calls to the showroom

* Provide basic showroom maintenance and merchandising of products

* Complete Inventory management as well as receiving in/out product

* Assist in training newer Retail Sales Reps

* Other duties as assigned

Qualifications

* 3+ years successful sales experience

* High School Diploma required or equivalent (Bachelor's Degree in sales, business administration, marketing preferred)

* Able to work evenings and weekends, with limited time off between Labor Day and New Years

* Driven, energetic sales professional with strong commitment to customers

* Ability to learn quickly and retain information

* Strong sense of interior design (preferred)

* Experience with in the residential construction industry, building materials, appliance installation or retail is highly desired

* Ability to lift 50lbs. with assistance

* Attention to detail

* Excellent verbal and written communication skills