Bilingual Front Desk & Billing Clerk

Overview

Position: Bilingual Front Desk & Billing Clerk
Location: Ottawa, Ontario
Salary: Starting at $50,000, commensurate with experience

We are seeking a professional, organized, and client-focused Bilingual Front Desk & Billing Clerk to join a busy office environment. The successful candidate will serve as the first point of contact for clients and visitors, maintaining a welcoming and polished reception area while supporting staff with administrative and billing tasks. This role requires professionalism, strong attention to detail, and the ability to multitask in a dynamic office setting.

Client Service & Reception

• Greet clients, visitors, and couriers in a friendly and professional manner.
• Notify staff of client arrivals and manage waiting areas appropriately.
• Collect and process client identification and maintain a positive, service-oriented attitude.

Telephone & Communication Management

• Answer incoming calls promptly and professionally; direct calls or take detailed messages.
• Monitor voicemail, respond to general inquiries, and ensure accurate communication flow.
• Manage emails directed to the general office inbox.

Administrative Support

• Prepare and sort incoming and outgoing mail, packages, and courier deliveries.
• Schedule appointments and book meeting rooms using the office calendar system.
• Assist with basic document preparation, filing, and data entry.
• Monitor office supplies and place orders as needed.
• Support staff with general office tasks and special projects.

Billing & Finance Support

• Prepare draft invoices for review and process finalized invoices accurately.
• Distribute invoices to clients professionally and in a timely manner.
• Track outstanding invoices and support month-end accounts receivable processes.
• Receive and process client payments (cheque, credit card, etc.).

• Post-secondary diploma or degree in a related field.
• Minimum 2 years of transferable office experience; law firm experience is an asset.
• Excellent written and verbal communication skills in English and French
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• Strong organizational skills with the ability to multitask efficiently.
• Proficiency with standard office software (Outlook, Word, Excel).
• Professional appearance, positive attitude, and strong customer-service mindset.
• Ability to handle confidential information with discretion.