Program Support Officer - Appendix D​/Temporary

Please Note:
If you are a current Algonquin College employee, apply to this job via the Workday application.

Department: Corporate Training, ACCT

Position Type: Full-Time Support

Salary Range: $32.10-$37.04-Hourly

Scheduled Weekly

Hours:

36.25

Anticipated

Start Date:

April 20, 2026

Length of

Contract:

1-year

Posting Information This job posting is now accepting applications from all qualified individuals.

Posting Closing Date: March 17, 2026

Please note:

jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment: Algonquin College campuses in Ottawa, Perth and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Reporting to the Manager of Professional Training, the incumbent provides operational and administrative support for student-centred training for the unit’s learners and clients. The incumbent coordinates program and course operations to ensure professional training activities, virtually as well as in-person, are planned and successfully completed. The incumbent must have excellent communication and organizational skills with the ability to work within a team environment or on an individual basis.

Responsibilities include:

• Direct support to clients through program/course communications, conflict resolution, accurate record keeping in CRM, Genesis, and Bright Space, and Professional Training Manager support;
• Acting as a liaison between sales, Program Support Specialists, CRM Support, the Registrar’s Office, facilitators, external clients and scheduling;
• Supporting the success of students by responding to and actioning inquiries related to a specified portfolio of courses and programs, to support learner admissions, enrollment, and progression;
• Ensuring all program and course completion and follow-up items are finalized, including associated transcripts, certificates, invoices, and payments are completed, and files closed;
• Departmental and external stakeholder support includes client service-oriented duties.

• Minimum three (3) year diploma/degree Office Administration, Client Service, Business Administration, other relevant certificates. Equivalent combination of relevant education and work experience may be accepted in place of formal education;
• Minimum of three (3) years of client and/or student support experience, experience including strong communication skills (oral and written) and client service skills confidentiality, and the ability to maximize various tasks within inflexible deadlines;
• Working knowledge of Microsoft products;
• Working knowledge of Student Information Systems (SIS) and Customer Relations Management (CRM) software (Salesforce), and Learning Management Systems (Brightspace);
• Experience in applying and interpreting policies and procedures is an asset;
• Ability to independently organize time and priorities in order to meet conflicting and concurrent deadlines in a rapidly changing environment is key to this position;
• The ability to work independently and as part of a team in a high-demand customer service environment is required.

This position is eligible for hybrid work in conjunction with the College's Flexible Work Arrangement.  (subject to change).

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers
• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.
• Company Culture
  :
  Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive…