Secretary III; Bilingual; RFT FTE

Position: Secretary III (Bilingual) (RFT 1.0 FTE)

Position Information

Posting Number: ROM
26-055E Title: Secretary III (Bilingual) (RFT 1.0 FTE)
Position Status: Regular Full-time FTE: 1 Job Schedule: Days Department: Learning Services Union: CUPE Local 942 Site: Royal Ottawa Mental Health Centre Number of Vacancies: 1

About The Royal

As one of Canada’s foremost mental health care and academic health science centres,The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

Description:The Secretary provides comprehensive administrative and secretarial support to hospital programs and assigned committees, ensuring the smooth and efficient daily operation of all program activities. As the primary point of contact for the program, this role performs a wide range of office and reception duties, supports internal communications, and helps maintain an organized and service‑focused environment.

A key responsibility of this role is supporting training operations. This includes creating and maintaining up‑to‑date training calendars, managing classes in the Learning Management System (currently PALMS), and ensuring full compliance with training requirements. The Secretary contributes to excellence in training delivery by confirming trainers, manuals, materials, and room bookings well in advance. The role also supports training efficiency by optimizing class participation and ensuring sessions run smoothly and effectively.
Qualifications:

Completion of OSSD or equivalent

Office Administration or equivalent College certification and/or diploma OR relevant combination of education, training and experience (minimum experience two years full-time secretarial or clerical experience in a medical environment)

Excellent communication, organization, problem solving, and customer relation skills, with the ability to relate to persons with mental illness

Excellent time management skills with the ability to prioritize and meet firm deadlines

High level of initiative, judgment and adaptability

Commitment to continuous learning and quality improvement

Proficiency in latest versions of standard office software applications including Microsoft Word, Excel, Outlook, Teams, PowerPoint, Meditech or other patient registration/booking systems, Internet Explorer, Learning Management systems

Typing speed is 40 words per minute minimum

An understanding of basic financial and mathematical concepts

Ability to work independently and with multiple interruptions

Ability to function as a member of a team and work cooperatively with team members as per the Royals’ iCARE values.

Bilingual (French/English) is mandatory. English level A- is mandatory in oral comprehension, expression, reading, and writing. French level A- is mandatory in oral comprehension and expression.

Salary Range: 32.62 to 35.43 per hour