Program Support Officer - Appendix D​/Temporary

Position: Program Support Officer - Appendix D/ Temporary Assignment
* Direct support to clients through program/course communications, conflict resolution, accurate record keeping in CRM, Genesis, and Bright Space, and Professional Training Manager support;
* Acting as a liaison between sales, Program Support Specialists, CRM Support, the Registrar’s Office, facilitators, external clients and scheduling;
* Supporting the success of students by responding to and actioning inquiries related to a specified portfolio of courses and programs, to support learner admissions, enrollment, and progression;
* Ensuring all program and course completion and follow-up items are finalized, including associated transcripts, certificates, invoices, and payments are completed, and files closed;
* Departmental and external stakeholder support includes client service-oriented duties.
* Minimum three (3) year diploma/degree Office Administration, Client Service, Business Administration, other relevant certificates.
** Equivalent combination of relevant education and work experience may be accepted in place of formal education;
*** Minimum of three (3) years of client and/or student support experience, experience including strong communication skills (oral and written) and client service skills confidentiality, and the ability to maximize various tasks within inflexible deadlines.
* Working knowledge of Microsoft products;
* Working knowledge of Student Information Systems (SIS) and Customer Relations Management (CRM) software (Salesforce), and Learning Management Systems (Brightspace);
* Experience in applying and interpreting policies and procedures is an asset;
* Ability to independently organize time and priorities in order to meet conflicting and concurrent deadlines in a rapidly changing environment is key to this position;
* The ability to work independently and as part of a team in a high-demand customer service environment is required.
* ** Compensation:
** Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being.
* Eligibility for benefits vary by position.*
* ** Learning and Development Opportunities:
** Access to training, tuition assistance programs (Algonquin College  and ), certifications, workshops, and professional courses that allow you to grow and advance in your career. .
* Availability depends on role and employment status*.
* ** Company Culture**:
Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024
* ** Inclusion, Diversity, Equity, and Accessibility (IDEA)**:
We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued.  &
* ** Flexible Work Arrangement Policy**. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy  *(subject to change)*.Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities.

If you require accommodation during the recruitment process, please contact the Human Resources department at humanr While we thank all those who apply, only those to be interviewed will be contacted.
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