Program Assistant

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence at 1800 Alta Vista Drive, Ottawa, Ontario for at least 40% of their work time.

This requirement may vary depending upon circumstances.

Employment status: Temporary full-time
Position's anticipated start date:
Position's anticipated end date:

Classification: ASO
Salary/Rate of pay: $23.8446 - $27.2887

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Canadian Blood Services is looking for a Temporary full-time
Program Assistant to join our dynamic Enterprise Facilities team.

In this role, you will provide both system administrative and customer service support, with a focus on excelling in one or more specialized areas. These include supporting internal technology systems, managing user access and data entry, contributing to the upkeep of infrastructure support for knowledge management tools, and ensuring project documentation is organized and up to date. This position is ideal for someone who enjoys both technical work and collaborative support.

• Drawing on your organizational, time management and interpersonal skills, you will play a key role in providing system administrative and customer service support to the Enterprise Facilities department and its stakeholders. Your work will be essential in keeping operations running smoothly and efficiently in a fast paced, dynamic environment, helping the team deliver high quality service and meet organizational goals.
• As requested, you will provide vital support to projects and programs by creating reports, presentations, and meeting documentation, while also responding to inquiries and concerns in alignment with established scripts, procedures and processes. Your contribution in this area will play an important role in ensuring that key initiatives stay on track, are well-documented and communicated effectively.
• Focusing on your analytical skills, you will carefully review documentation including but not limited to records, data, forms, policies, and departmental manuals. This work is crucial to ensure accuracy, compliance and that the team has the information needed to operate effectively.
• Utilizing your attention to detail, you will maintain documents, records, and data in a controlled manner to ensure accessibility to information using established knowledge management principles.

• Completion of post-secondary administrative training from an accredited community college or academic institution.
• You will have a minimum of three (3) years' related experience including knowledge of good record keeping practices.
• Preferably, you will have previous experience/exposure working within a GMP environment.
• Ability to work effectively in…