Operations Coordinator

The Operations Coordinator for the Plumbing/Locates Department is responsible for the seamless operational support of private locating and plumbing services. This role acts as a central hub for scheduling field technicians, managing billing processes across multiple platforms, and ensuring accurate documentation and communication between clients, crews, and internal management. Please note this is a 1-Year contract with the possibility of extension.

• Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling field crew, communication with client).
• Create work orders, review for accuracy and submit invoices in a timely manner.
• Coordinate, schedule, and plan for locators, service technicians and CCTV crew.
• Create and process Purchase Order (PO) requisitions and invoices for plumbing and locates departments as needed.
• Answer and direct incoming calls, customer inquiries to appropriate departments.
• Order supplies for departments Plumbing/Locates Department as needed.
• Process Cash on Delivery (COD) transactions, and log them in shared credit card spreadsheet.
• Track and update spreadsheets for billing and expense purposes.
• Assist Field Supervisor with creating, planning and assigning tasks to field crew.
• Create and manage tickets for utility locates, ensuring all project numbers, POs, and pre-inspection documents are attached.
• Access a shared mailbox to assist with creating work order requests and responding to emails.
• Perform other related tasks assigned by manager and/or supervisor as needed.

• 1-3 years of experience as an Office Coordinator, Administrative Assistant or similar role.
• Strong organizational skills and high attention to detail to manage high-volume scheduling across multiple calendars and/or services.
• Ability to multi-task and provide cross-departmental support for plumbing, locating, and dispatch teams.
• Excellent communication skills for interacting with homeowners, contractors, and internal field crews.
• Familiarity with ticketing, dispatch, and scheduling software.
• Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
• Fluency in both official languages (English and French) is an asset.