Property Administrator, Site - Residential

Overview

Looking for a company with over 50 years of success and no signs of slowing down? If so, Morguard may be the perfect place for you. As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our

Purpose:

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

The Property Administrator, Site is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of cooperation, service and support is provided to Residents thereby ensuring that Morguard is the preferred landlord of choice.

• Customer Service:
  Ensure that a superior level of cooperation, service and support is provided to residents
• Promptly respond to resident issues and concerns
• Be available to residents for general inquiries about living in their suite, building and community
• Administration:
  Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
• Provide information to residents and ensures all resident concerns are acted upon in a timely manner
• Draft collection notices
• Ensure terms of the lease agreements are met and administer damages and charges
• Assist the daily operations team on any pending projects and assignments
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent rolls
• Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
• Processing and prepare Purchase Orders and payScan limits and includes in tracking sheet
• Any special assignments by the business as they arise
• Operations:
  Receives and schedules service requests
• Helps with scheduling service requests if/when needed
• Assist with “move-in, move-out” procedures
• All other duties within the scope of the job, as requested by management
• Accounting:
  Review of rent rolls and aged accounts receivables as required by head office
• Processing of all correspondence as required per the RTA

• Completion of High School or general education degree (GED)
• 1+ years of related experience in a customer service or related role
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

• A commitment to "Best in Class" Customer Service
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
• Excellent problem-solving capabilities
• A professional demeanor with strong communication skills
• Ability to speak other languages is considered an asset
• Actively championing diversity, equity and inclusion to create an environment of belonging

At Morguard, We’re Committed To Creating An Environment Where Our People Can Thrive. Here’s What You Can Expect When You Join Our Team

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety
• Meaningful opportunities for professional…