Office Manager - Express Professionals East

Our client, a construction contractor located in the south end of Ottawa, is seeking an Office Manager to join their team. This in‑office role offers the opportunity to support a small, close‑knit organization with flexible working hours.

• Communicate with customers and vendors by phone and email to address inquiries, provide updates, resolve issues, and maintain strong working relationships
• Manage full-cycle accounts payable and accounts receivable, including processing invoices, tracking payments, and reconciling outstanding balances
• Prepare, issue, and follow up on invoices to ensure timely and accurate billing
• Perform bank reconciliations, verifying transactions and ensuring financial records align with bank statements
• Enter and maintain employee timesheets in Excel with accuracy and attention to detail
• Contact clients to confirm crew arrival times, provide scheduling updates, and ensure smooth coordination of field operations
• Send estimate requests to sales representatives and track responses to support the quoting process
• Coordinate and submit utility locate requests to ensure safe and compliant job-site preparation
• Complete government payroll remittances, ensuring timely and accurate submission of required deductions and contributions
• Process credit card payments, verify transaction details, and maintain secure payment records
• Answer and direct incoming calls, providing professional customer service and routing inquiries to the appropriate team members

• Must have hands‑on experience with Quick Books Online (QBO) and strong proficiency in Microsoft Excel
• Requires 2+ years of related bookkeeping or accounting support experience
• Able to remain resilient, patient, and composed in a fast‑paced environment
• Strong interpersonal and communication skills, with the ability to build positive rapport
• Comfortable handling difficult or frustrated customers with professionalism and tact
• Possesses a thick skin and can manage feedback or challenging situations without becoming easily upset
• Strong multitasking abilities, able to prioritize and manage several responsibilities at once
• Tech‑savvy, with the ability to learn new systems, tools, and software quickly

• Health and dental benefits
• 2 weeks’ vacation
• 6 paid sick days
• Flexible hours
• Bus accessible / Free parking
• Casual atmosphere

Monday to Friday – 8-9:30am to 4:00-5:30pm

Wage: $28.00 to $32.00 per hour depending on experience

Express Employment Professionals is an Equal Opportunity Employer.