Reception & Office Administrator

Job Summary

As the first face our visitors see, the Receptionist & Office Administrator sets the tone for the energy and excitement at the Canadian Tire Centre. This role plays a vital part in ensuring smooth day-to-day operations off the ice. Balancing front desk duties with administrative responsibilities, you'll be the go-to team member.

The ideal candidate is professional, personable, and able to multitask under pressure. Whether you're welcoming guests, supporting internal teams, or coordinating office logistics, you'll be a key contributor to keeping things running smoothly behind the scenes.

This opportunity is perfect for an individual who is open to a schedule that varies based on time of year and the needs of the business.

Number of vacancies:
1. This is a replacement.

• Provide exceptional customer service to all visitors, ensuring a warm and professional first impression.
• Greet clients and promptly notify the appropriate team members of their arrival.
• Answer and direct incoming calls through the main switchboard in a courteous and efficient manner.
• Respond to general inquiries or route them to the appropriate staff member.
• Monitor and manage voicemail messages, ensuring timely responses or redirection.
• Ensure the reception area, boardrooms, front office, and kitchen are clean, organized, and presentable at all times.
• Manage the general email inbox, responding directly or forwarding messages as needed
• Maintain up-to-date reception manuals and shared internal resources.
• Manage boardroom calendars to ensure accurate, conflict-free scheduling.
• Support the coordination of all meeting logistics, including room setup, AV/technology requirements, catering, and guest access.
• Sort and distribute incoming mail and packages in a timely manner.
• Manage outgoing courier shipments, ensuring proper documentation and tracking.
• Maintain a log for high-value or sensitive deliveries.
• Promptly notify team members of parcel deliveries.
• Order and replenish kitchen and common area supplies as needed.
• Monitor and maintain office supply inventory, placing orders as required.
• Respond to staff supply requests and ensure essential materials are readily available.

• Provide administrative support to the Executive Assistant and department leads, including printing, scanning, filing, and document organization.
• Assist with ad hoc tasks and special projects as assigned.

• Bilingual in French and English is required.
• 2-4 years of previous experience in a front-desk or receptionist role.
• Excellent telephone etiquette and communication skills
• Ability to remain calm and effective under pressure and manage competing priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Collaborative and dependable team player with a proactive and professional approach.
• Availability to work occasional evenings, weekends, and holidays based on operational needs.

Canadian Tire Centre is a premier sports and entertainment venue located in Ottawa, Ontario. As the home of the NHL's Ottawa Senators, we host world-class hockey games, major concerts, family shows, and special events year-round. With a seating capacity of over 18,000, state-of-the-art facilities, and a commitment to delivering unforgettable live experiences, Canadian Tire Centre is a gathering place where fans, artists, athletes, and the community come together to celebrate sport and entertainment.

Employees will have the opportunity to work in a unique industry, with access to make memorable fan experiences, and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its…