Receptionist - Residential

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you
.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

This role is primary responsible for maintaining the flow of inquiries received, and for providing administrative support to the office to ensure that a superior level of co-operation, service and support is provided to residents, ensuring that Morguard is the landlord of choice.

• Ensures that a superior level of co-operation, service and support is provided to residents, thereby ensuring that Morguard is a landlord of choice

• Maintains good resident-landlord relations

• Greets all customers in a friendly and professional manner, ensuring eye contact and a welcoming smile

• Responds to resident inquiries regarding their account, lease or other general queries. Escalates to the Regional Administrator where appropriate

• Ensures every customer is addressed, assisted and directed to the right department

• Answers the telephone as per Morguard standards and responds to incoming inquiries in a professional, friendly manner

• Exhibits enthusiasm when interacting with customers, vendors, and all staff

• Ensures all areas of the office are maintained in a professional and clean manner

• Manages all aspects of incoming and outgoing mail, including coordination of couriers (incoming & outgoing) and date stamps all received documentation.

• Processes resident payments of rent, parking and any other additional fees

• Ensures ROD is complete and free from errors

• Ensures customers are directed to the right person or department

• Other administrative duties as assigned

• Completion of High School or general education degree (GED)

• 1 year of experience in an office environment at a busy reception desk

• Strong computer skills including Microsoft Office (Excel, Word, Outlook)

• Experience in a customer service role would be an asset

• Exposure to the Property Management Industry would an asset

• A commitment to "Best in Class" customer service

• Excellent customer service skills

• Exceptionally organized and detail oriented

• Ability to accurately listen, understand and respond to issues appropriately

• Ability to work and act independently using good judgment when assessing difficult situations

• Self-motivated individual with a “can-do” and a strong commitment to teamwork

• Superior time management skills with ability to multi-task/prioritize and work under tight timelines

• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality

• Excellent problem-solving capabilities

• A…