Service Support Associate; bilingual

Permanent Full Time

As a Service Support Associate
, you will play an important role in supporting our Client Service team by delivering exceptional administrative and service support. In this role, you will work closely with Plan Administrators, Advisors, clients, and internal business partners to ensure the efficient administration and ongoing maintenance of employee benefits plans. Your strong customer service mindset, attention to detail, communication skills, and proficiency with Microsoft Office tools will contribute to an outstanding client experience.

• Serve as a key liaison between clients, advisors, and internal head office departments to support timely resolution of inquiries and requests.
• Respond to routine client requests, including administrative updates, and claims-related inquiries.
• Assist in the implementation and processing of employee benefit plan changes and updates.
• Coordinate the ordering and distribution of employee booklets, contracts, enrolment materials, and other plan-related documents.
• Support the Client Service team in preparing presentations, reports, and client meeting materials.
• Prepare, edit, and maintain a variety of documents, including client correspondence, administration guides, census data requests, and other business communications.
• Provide administrative support that enhances the overall client experience and contributes to a high-performing Workplace Benefits team.
• Collaborate with colleagues and provide backup support across the team as required.

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• A positive, adaptable attitude with a strong desire to learn, contribute, and continuously improve.
• Demonstrated commitment to delivering exceptional customer service.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Strong attention to detail and a high degree of accuracy.
• Effective problem-solving and critical-thinking skills.
• Ability to work independently while also contributing positively to a collaborative team environment.
• Knowledge of the group benefits or insurance industry is considered an asset.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

You will be part of a collaborative and client-focused team where your contributions directly impact the service experience of our clients and advisors. This is an excellent opportunity to develop your skills, grow your career, and contribute to a dynamic Workplace Benefits environment.

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

We’re united by a shared purpose: to improve the financial, physical…