Service Coordination

Explore a fulfilling Full-Time Service Coordination role with Door Doctor in Ottawa. Utilize your excellent customer service skills to manage calls efficiently and assist with service operations.

Door Doctor, an established name in the Overhead Door industry for over 40 years, is looking for a self-motivated individual with strong communication skills. In this role, you will facilitate incoming service calls, process requests, and ensure follow-up communication. Your contribution will be essential in supporting both customers and the administrative team.

Key Responsibilities:

• Answer and manage phone calls professionally with prompt support

• Create and track new service requests as needed

• Keep service records and customer portals updated

• Ensure accurate data entry for service calls and orders

• Follow up on purchase orders and coordinate with vendors

Requirements:

• Strong organizational skills with effective prioritization

• Excellent verbal and written communication abilities

• Customer service experience is an asset

• Proficiency in data entry and service management

• High attention to detail within a fast-paced environment

Contribute to customer satisfaction and operational excellence at Door Doctor in Ottawa.