Commis, Service à la clientèle

Job Title:

Client Services Clerk
Bargaining Unit: CUPE 4452
Language Requirement:
Bilingual - English and French (CBC)
Vacancy Status:
Temporary vacancy – fixed term

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall!

Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

The Clerk, Client Services is responsible for providing front-line customer service and administrative support for human services programs. This role assists clients in accessing services, processes applications and documentation, and maintains accurate records while ensuring a professional and client-focused experience.

• Greet and assist clients in person, by phone, and via email, providing information about available programs and services.
• Process applications, forms, and documents related to human services programs, ensuring accuracy and completeness.
• Maintain and update client records in accordance with privacy regulations and organizational policies.
• Respond to client inquiries, provide guidance on service eligibility, and refer clients to appropriate staff or resources.
• Assist in scheduling appointments, coordinating meetings, and overseeing calendars for program staff.
• Prepare and distribute correspondence, notices, and other program-related materials.
• Collect, verify, and process financial documents, invoices, and payments related to program services.
• Support data entry, tracking, and reporting by maintaining accurate databases and tracking service requests.
• Assist with general office administration, including filing, scanning, and handling mail distribution.
• Ensure a welcoming and respectful environment for clients while maintaining confidentiality and professionalism.

• N/A

• N/A

• Minimum 2 years of experience in customer service, financial institution, administrative support, or client-facing roles.

• Data Entry & Organization:
  Proficiency in maintaining accurate records, databases, and office systems.
• Communication:
  Clear verbal and written communication skills for client interactions and document preparation.
• Technical Proficiency:
  Experience using Microsoft Office applications. (Word, Excel, Outlook)
• Confidentiality & Compliance:
  Understanding of privacy regulations and the ability to handle sensitive information appropriately.
• Problem-Solving:
  Ability to assess client needs and provide appropriate guidance or referrals.
• Time Management:
  Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Collaboration:
  
  Ability to work effectively within a team and support staff as needed.
• Emotional Resilience:
  Ability to remain patient, empathetic, and composed in emotionally demanding situations.

• Work is primarily office-based with regular direct client interaction.
• Standard business hours, Monday-Friday, with occasional flexibility required during peak service periods.
• Cognitive demands include handling sensitive client information and responding to urgent service needs.
• Physical demands include extended periods of sitting and looking at a computer screen.

• Successful…