Vendor Manager II

Work Location

Ottawa, Ontario, Canada

37.5 hours per week

Procurement & Sourcing

$81,900 - $115,200 CAD
Eligibility for discretionary variable compensation based on business and individual performance.

Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues to mitigate risk.

On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, the role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party.

• Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards.
• Initiate intake via a Sourcing Request and follow the TPRA process.
• Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders.
• Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate cost and service risks.
• Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party.
• Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive.
• Maintain strong relationships with internal stakeholders.
• Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics.
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery.

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; appropriately escalating issues.
• Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards.
• Monitor, analyze and report a Third Party's performance against SLAs, SLOs, KPIs, or other contractual commitments.
• Identify issues and monitor trends with a Third Party in a responsive manner, reducing risk in alignment with TPRM Policies and related Standards.
• Document Third Party risk issues, as per the TPRM Issues Management process and standards; partner with Third Party to develop remediation plans to drive resolution.
• Participate in cross‑functional initiatives as a subject matter expert to identify risk and provide guidance for complex situations.
• Conduct internal and external research projects; support the development and delivery of presentations and communications to management or a broader audience.
• Conduct meaningful analysis at the functional level, drawing conclusions, making recommendations, and assessing the effectiveness of programs or practices.
• Monitor service, productivity, and assess efficiency levels within own function and implement continuous process and performance improvements where opportunities exist.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensuring timely communication of issues or points of interest.
• Provide thought leadership and industry knowledge for own area of expertise, participating in knowledge transfer within the team and business unit.
• Keep current on emerging trends and developments, growing knowledge of the business, tools, and techniques.
• Participate in personal performance management and development activities,…