Inside Sales Specialist

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The Inside Sales Specialist provides essential administrative and operational support to the service sales team. This role plays a critical part in managing reporting, coordinating customer communications, supporting bids and proposals, and assisting with sales processes that drive service contract growth.

What You’ll Do – The Role (Responsibilities)

1. Bid and Opportunity Management

• Assist in preparation of large bid opportunities.
• Monitor and proactively search public and private bid sites for new service opportunities.
• Organize and maintain a central repository of proposal templates, standard documents, and references.
• Prepare administrative bidding documents (insurance certificates, safety forms, compliance checklists, etc.).

2. Quotation and Proposal Development

• Customize and format proposal documents based on customer documents.
• Maintain up to date pricing templates and technical specifications as required.

3. Customer Coordination

• Assist with onboarding of new customers by organizing contract documentation and required forms.
• Work cross-departmentally with Service, Operations, and other departments to coordinate customer responses and inquiries.
• Support customer communications by preparing and sharing follow-up correspondence and documentation.
• Assist in gathering technical information or service records to support customer requests and sales initiatives.

4. Reporting and Data Management

• Maintain and update sales dashboards, lead trackers, and contract databases with accuracy and timeliness.
• Generate weekly, monthly, and quarterly reports for leadership on pipeline, proposals, and closed business.
• Consolidate data from CRM, ERP Systems, and operations to create clear reporting packages.

5. Event Coordination

• Manage event registration, booth materials, and administrative requirements.
• Coordinate team participation in trade shows, conferences, and customer events.
• Track key dates, deadlines, and deliverables for upcoming events.

6. General Administrative Support

• Assist with implementing new sales tools, templates, and administrative tasks in CRM.
• Manage shared inboxes or distribution lists to ensure timely responses to incoming requests.
• Assist in preparing internal presentations and documentation for team or management meetings.

What You Need (Requirement)

• 2+ years of administrative or sales support experience, preferably in a B2B services organization.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems, and bid platforms (e.g., MERX, Biddingo, or similar).
• Detail-oriented with excellent written and verbal communication
• Ability to manage deadlines and work independently in a fast-paced environment.

Preferred Skills:

• Experience working in industrial services or service-based proposals.
• Knowledge of procurement and contract processes.
• Familiarity with technical documentation and compliance requirements.
• French is considered an asset.

Working Conditions

Occasional requirement to attend customer meetings, training sessions, or trade shows.

What We Offer

• Employer RRSP & DPSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.