Business Analyst; Salesforce X2

(2) Business Analyst with Salesforce experience positions within our Deal Manager and Customer IQ (LINK IQ) pods

Job description:

Ensure requirements are clearly documented and kept current in Confluence and/or user stories, so the team has a shared, reliable reference throughout discovery and delivery.

When decisions or clarifications occur verbally or through chat, summarize the outcome in the appropriate requirement or user story to maintain visibility and alignment.

Be curious and ask questions that demonstrate clear thought process

Understand and own the end-to-end business process and workflows for all personas

Understand the Salesforce user experience and connect it back to business outcomes

Leverage SQL-based languages (JQL, SOQL) to support data analysis, preparation, and testing – Optional

The BA owns the day-to-day relationship with business stakeholders for the teams they support.

This includes actively managing communication through established Teams channels and other agreed communication paths. When stakeholders log bugs, surface new requests, or ask questions about processes, the BA is accountable for managing the conversation and ensuring timely, thoughtful responses.

Responsibilities include:

Monitoring and actively participating in Teams channels used by supported business groups

Acknowledging bugs, enhancement requests, and questions in a timely manner

Clarifying context, impact, and urgency with stakeholders

Guiding stakeholders through the appropriate intake, prioritization, and delivery process

Coordinating with the delivery team to drive responses and resolution

Providing regular status updates, even when immediate resolution is not available

Keeping direct manager/team up to date when conversations are being held in private Teams chats/channels

o 1:1 Teams chats happen often, provide updates somewhere (i.e., related Jira ticket)

The BA acts as a trusted partner and advocate for the business and is responsible for ensuring stakeholders feel supported, informed, and confident that their needs are actively managed throughout discovery, delivery, and post-implementation.

Collaborate with business stakeholders and internal technology partners to understand business context, goals, and pain points

Conduct interviews and workshops and review existing documentation and process maps to identify gaps and opportunities

Define scope and document requirements in the Business Requirement Document (BRD) in Confluence

Document functional and non-functional requirements clearly and completely

Prioritize requirements with the business based on value, feasibility, and urgency using the MOSCOW method

Review the finalized BRD with stakeholders and internal technology partners

Own and obtain formal signoff from business stakeholders

Post signoff, translate approved requirements and solution context into detailed user stories for the development team

Serve as the primary point of contact for requirement-related questions during delivery

Clarify intent and context for the development team as needed

Ensure business decisions, scope changes, and tradeoffs are clearly communicated and documented

Maintain alignment between business expectations and delivered functionality

The BA is expected to actively participate in and support all relevant delivery ceremonies to ensure alignment between business needs, delivery execution, and stakeholder expectations.

Serve as the first point of engagement for new bugs, enhancement requests, and process questions raised through Teams channels or agreed intake paths

Clarify problem statements, business impact, urgency, and success criteria with stakeholders

Determine appropriate next steps, including backlog entry, discovery, or follow-up discussion

Set clear expectations with stakeholders on process, prioritization, and timing

Ensure user stories are clearly written, well-scoped, and aligned to approved requirements

Provide business context and clarify intent for the delivery team

Confirm acceptance criteria are complete and testable

Identify dependencies, risks, and open questions requiring business input

Ensure stories are ready for prioritization and planning

Support prioritization discussions by reinforcing business value, urgency, and tradeoffs

Clarify scope and intent of stories being pulled into the sprint

Confirm stakeholder alignment on sprint goals when applicable

Act as the primary point of contact for requirement-related questions during the sprint

Clarify intent, edge cases, and business rules as questions arise

Communicate scope changes, decisions, and impacts to stakeholders in a timely manner

Ensure business…