Senior Benefits Consultant

Coughlin Ottawa is seeking a Senior Group Benefits Consultant to join our team. We’re looking for a seasoned advisor who brings deep industry expertise, a consultative mindset, and a passion for delivering tailored solutions that drive long‑term value for clients and their employees. In this senior advisory role, you’ll collaborate closely with clients, bring clarity to complex decisions, and design benefits strategies that reflect care, compliance, and long‑term sustainability.

• Lead and manage the overall relationship of a block of clients including strategic consulting advice, service delivery, financial management, plan design, pricing strategies, analyzes trends, negotiate renewals, and benchmarking of benefit plans.
• Develop and implement strategies and activities to support client retention
• Maintain positive relations with clients and client decision makers
• Manage client expectations and effectively deal with concerns or issues
• Identify the client’s group insurance risks and recommend appropriate plan design and cost mitigation strategies.
• Develop annual client plans to ensure clients are receiving value added service and that the work being produced aligns with client goals and objectives
• Accountable for revenue/profitability for client accounts and projects
• Identify creative opportunities for growth within client block through multi-product selling and providing enhanced value through unique solution generation.
• Active participation in prospecting for and securing new clients from leads generated through competitive bid sites, targeted proactive networking and referrals
• Continuing education to maintain a high level of knowledge of employee benefit legislation, administrative issues, plan rules, claim management and client specific procedures
• Participate in industry conferences, seminars, etc. in order to promote services and keep abreast of industry trends and activities
• Represent Coughlin and Associates and People Corporation in the market and be a successful brand ambassador.
• Maintain an expert knowledge of the complete line of People Corporation products and services.
• Provide coaching and mentorship to Consulting Support team.
• Build and maintain strong relationships with colleagues, shared services, practice areas, etc. across the organization.
• Foster and develop positive supplier relations to enable strong partnerships for your clients.

• 5+ years of progressive experience in group benefits in a client facing or consulting capacity providing strategic and innovative solutions to clients' complex benefits challenges.
• Completion of or the ability to complete the Life License Qualification Program (LLQP)
• Fluency in both English & French (written & spoken) is required
• Experience working with Multi-employer benefit plans
• Deep expertise and understanding of the group benefits industry including funding arrangements and flex programs
• Superior analytical and mathematical skills, strategic planning, communication, and listening skills
• Excellent organizational skills and the ability to multi-task and prioritize in a fast‑paced environment
• A positive attitude and strong team player who works well with internal and external stakeholders
• A solution and results oriented individual who demonstrates excellent problem solving skills
• The ability to meet deadlines and provide deliverables as identified in a timely manner
• Intermediate to advanced MS Office Suite proficiency and comfort working with multi‑channel technology
• A valid driver’s licence, have access to a reliable vehicle, and a willingness to travel as required for the role

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical,…