Bilingual Business Analyst

Orbit Insurance Services/Orbite services d’assurances, 125 Northfield Dr W, Waterloo, Ontario, Canada

Posted Monday, May 25, 2026 at 4:00 AM

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do.

Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

The Bilingual Business Analyst is responsible for engaging with stakeholders as an advocate for the business to identify and describe business needs in terms of process and business requirements that will provide the best available solution to satisfy the need. Reporting to the Business Analysis Manager, the core parts of your role will be to:

Gather information from various stakeholders, perform needs/requirements analysis, and assist with the identification of problem statements.

Examine business needs and goals. Capture and assess requirements, process and business problems to propose solutions and recommendations that improve existing business processes and promote effective and appropriate system solutions.

Contribute to the evaluation of current state and future state business processes, perform gap analysis, and develop/implement process improvement solutions. Document business requirements including creation of process models, maps, workflows, and diagrams.

Additional activities may include leading/participating in working groups, information sessions, strategic planning, business capability planning, etc.

Contribute to the development of test plans as required and the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders.

Collaborate with stakeholders to determine project scope, vision, cost-benefit analysis, risk factors. Contribute to the development of detailed plans in support of business goals and in compliance with project methodology.

Translate conceptual business requirements into a clear, comprehensible, simplified manner that is comprehensible to all stakeholders.

Follow organizational standards to maintain quality of service and confidentiality.

Support the development of practices and processes to ensure adherence to quality standards, change management and release management processes. Identify strategic opportunities to add value to the business through the improved processes, standards, and methodologies.

Manages and tracks the status of requirements and clearly illustrates the connectivity between business goals/needs, defined requirements, delivered solutions, testing and validation throughout the project lifecycle.

Provide consulting services to departments and users to enhance the use of existing information systems and processes.

Analyze metrics and provide recommendations/requirements/solutions to improve business intelligence to support management decisions.

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Bilingualism in English and French is required for this role.

A university degree, college diploma, or certification in a related field with knowledge of best practices employed by the IIBA and BABOK.

Three to five years of experience in Business Analysis, Project Management, Operations, IT, or equivalent relevant experience.

Ability to elicit and document requirements, analyze and map business processes, and facilitate stakeholder workshops and meetings.

Experience with in the personal insurance industry is considered an asset. Specifically, Home and Auto Insurance.

Experience supporting UAT activities, including planning, test script development, and coordination with stakeholders/testers/developers.

Experience supporting…