Process Improvement Leader - Operations Job Ottawa area,Ontario Canada,Business

Process Improvement Leader
- Operations

Location:
Remote
- Ontario

The total target compensation (TTC) range, including salary and target bonus, is $75,319 - $124,260 . This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity

Empire Life is looking to hire a Process Improvement Leader to join our Operations team! We are actively seeking candidates to fill a current, open position.

Why pursue this opportunity

Join a transforming business - we are a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.
The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

Lead Process Improvement Projects:
Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.
Develop New Processes & Management Systems:
Support the creation and implementation of new processes, process controls, reporting systems and training materials.
Train and Develop:
Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
Collaborate Broadly to lead Organizational Transformation:
Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
Improve Customer

Experience:

Creatively improve customer experiences by using data, journey mapping and stakeholder input.
Problem Solve to Drive Change:
Solve new and ongoing challenges, adapting to business goals, needs and constraints.

What we’re looking for you to have

Skills & Experience: 1-3 years of experience in areas such as:

Data Science, Analytics, Visualization & Artificial Intelligence
Process Design & Systems Thinking
Digital Development Programming
Project Management
Product Management or Product Operations
Operations Management
Client Management
Or other relevant fields

Key Qualities:

Strong leadership abilities
High self-initiative and ownership of projects
Adaptable and flexible
Fast learner with excellent critical thinking, listening and problem solving skills
Data driven mindset
Excellent communication and collaboration skills
Customer focused and ability to learn/understand a user journey
Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Strategic inquiry/influence and critical thinking

Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.

Additional Information :

Location:

Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career…