Supply Chain Process Manager

Position Summary

Reporting to the Director, Supply Chain Process & Digital Transformation, this role bridges strategy, operations, and digital enablement to ensure process change creates sustained business value.

• Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities.
• Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models.
• Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation.
• Lead business process design for enterprise workflow and business process management platforms such as Pega.
• Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented.
• Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization.
• Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain.

• 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement.
• Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, Service Now, Camunda, or equivalent).
• Proven ability to translate business strategy and operational objectives into executable process designs.
• Experience partnering closely with IT and technology teams on digital implementations.
• Strong end‑to‑end process design skills with the ability to operate beyond functional silos.
• Ability to clearly articulate business rules, decision logic, and workflows.
• Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field.

• Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain.
• Experience supporting enterprise process orchestration or workflow enablement initiatives.
• Familiarity with process performance measurement, automation coverage, and exception management.
• Certifications in Lean, Six Sigma, Business Process Management (BPM), or process improvement disciplines.
• Experience contributing to reusable standards, templates, and process design best practices.
• Comfort operating in ambiguous, evolving transformation environments.

The annual pay range for this position in Canada is $71,800 - $114,800.

• Comprehensive medical, dental, and vision plans.
• 401(K) (USA) and DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Paid holidays, paid sick leave, and vacation time.
• Paid Family Leave and other leaves of absence.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.